Please note that if you’re enquiring for an estimate of cost, we will require Make and Model of your computer. For example: HP Pavilion dv6-6136tx, Dell Inspiron N5010, ASUS K53S, Acer Aspire 5740, Toshiba Satellite P850, Lenovo ThinkPad E430, Apple MacBook Air 13″ A1466, Sony Vaio VPCCW21FX, Samsung NP900X4C. These details are usually located on the bottom cover of your computer or under the battery.
For Apple computer, we recommend to include Serial number of the computer. If you have included the Serial number of your Mac, the Model number will not be necessary.
For Sony Vaio computer, we require Product Name of the computer instead (usually VPCxxxx or VGNxxxx), not Model number (usually PCG-xxxx). This can be found near the screen or on the bottom of the computer.
Please make sure to describe in detail problems with your computers or IT systems instead of using general description such as “how much to fix my computer” without giving more details of the problems.
Please also read our Frequently Asked Questions page. You will likely find answers for most of your questions.