Quality Apple Mac computer repairs in Sydney since 2004

Apple repair is a high-demand computer repair that we do every day. Your Apple Mac is not only a premium product, it’s also personal to you. I’m sure you love your Mac as much as we love ours. When it comes to Apple repairs for your beloved Mac, you want someone who knows it inside out, uses high-quality parts and puts attention to every detail.

Since 2004, our Sydney Apple Mac technicians have fixed thousands of problems on Apple Mac laptops, desktop computers for home and small businesses.

We are proficient with repairs on all Apple Mac computer models: Apple MacBook, Apple MacBook Air, Apple MacBook Pro laptop, Apple iMac, Apple Mac Mini and Mac Pro.

We service Sydney, inner city, Inner West, Eastern suburbs, lower north Sydney area.

top 3 computer repairs shop sydney award 2020
top 3 computer repairs shop sydney award 2021
top 3 computer repairs shop sydney award 2022
Best Sydney Computer Repair Award 2022

Why choose us for your Apple computer repairs

  • On-the-spot Free quote:

We have developed our own tools & system to test Apple Mac computers within minutes so that we can give you a Free quote while you wait.

Our quote is obligation-free. It’s up to you to decide if you want to proceed with our quote.

  • Fast turn-around time for most repairs:

fast apple computer repairs

Our Apple Mac experts use proven, field-tested tools and equipment to test and repair your Apple Mac computer.

We have an Apple Mac repair store to stock common spare parts to help narrow down the problem with your Apple Mac.

We work closely with our network of suppliers to get parts in quickly to ensure a faster turn-around time for you.

Combining that with our years of experience, we are able to do many Apple repairs on the same day or within 1 to 2 days.

  • No Fix No Fee:

refuse money

Many Apple repairers will charge you a non-fundable fee for their effort, despite that your Apple cannot be repaired.

We have waived this fee completely.

If you have followed our recommended solution, and your computer cannot be fixed, we will fix it again for FREE, or give you a full refund.

  • High-quality Apple spare parts:

high quality apple parts

Your Apple Mac deserves high-quality spare parts. We’ll replace broken parts with genuine Apple spare parts whenever it’s available.

With Apple Mac computers, it’s known that Apple will consider old Mac as “vintage” models (4 to 5+ year-old Mac) and discontinue spare parts for those.

In this situation, we will source high-quality third-party spare parts from our trusted suppliers only. Over the years, we’ve tried a number of different suppliers in the market hence we know which one is better.

Most spare parts come with a 1-year standard warranty against defects. For example, hard drives, RAMs, batteries, screens, etc. In the instance that the part has developed faults within the warranty period, we will replace it for free of charge.

  • “Vintage” Apple Mac? We’ll fix it too:

It is known that Apple stores do not fix “vintage” Mac computers (4 or 5+ year-old Mac). Let’s put it this way, they want you to spend more and buy a new one. The American company makes more money from selling new computers.

Don’t worry, we’ve got you covered. We fix Apple computers that are as old as 15 years.


Because we truly believe in Repairs over Replace. We ourselves are using 10 year old computers, making the best out of every computer that we have. We can make an old Apple computer run faster and handle most of the latest apps.

Your computer shouldn’t be an expense, it’s your investment and an asset. It should pay off for itself. It’s a tool for you to be more productive and accomplish more.

Isn’t it a good feeling?

  • No appointment needed. 7 days a week:

Forget about making appointments with Apple store, it’ll take you weeks.

With us, an appointment is no longer required. Just bring to our Apple repair store anytime at your convenience.

  • Drop into our Apple repairs store, or pickup and delivery are available:

We have a shopfront Apple repairs store for you to drop in at your convenience without an appointment, 7 days a week. On-the-spot services are available in minutes.

If you can’t leave your home or office, we offer courier pickup and delivery services to make it easier for you.

After our Apple Mac technician has tested your computer in our store, we will give you a quote for repairs. And it gets even better: we’ll waive out the courier fee if you agree with our quote (T&C applies).

  • A greener planet:

choose Apple Repairs vs Replace for a greener planet earth

How would you feel if dozens of toxic waste is dumped in the your neighbourhood?

That’s exactly what’s been happening for years and now: developed countries are dumping toxic e-Waste to poor countries.

By choosing Repairs instead of Replace, you’ll help reduce e-Waste problem: “The best thing that we as consumers can do is fix the stuff we have, and only buy exactly what we need“.

The fact is, repairing your Apple Mac is always cheaper than replacing it.

With the right tweak, your 10-year-old Apple Mac can handle most of the latest apps that you need.

I myself use a 9-year-old Mac laptop. Being a computer enthusiast, I want my computer to respond quickly, open apps within seconds. My old Mac does that perfectly.

Around the world, the Rights to repair movement is becoming more popular. Consumers are growing aware of the effects that e-Waste is having on the environment. You can help too.

We also partner with an e-Waste recycling company. You can have your computer sent to e-Waste recycling for free of charge if you don’t want to fix your computer.

Our Sydney Apple computer repairs services include

Apple Mac computers are good, but they are nowhere near perfect. Breakdowns will always occur for a number of reasons.

our apple repair services

We know your Apple Mac computer better than our own home. Our experienced Apple technicians have fixed thousands of problems on Apple computers that covered everything from troubleshooting emails, virus removal, to reviving water-damaged Apple laptops.

Whatever problem your computer is having, it’s most likely we’ve seen it before.

Apple Mac hardware repairs

Below are some of our Apple Mac repair services:

  • Apple laptop screen repairs (more details below).
  • Replace Apple laptop battery (more details below).
  • Repairs on Apple Mac running slowly, or freezes.
  • Remove viruses, spyware on Apple Mac computers.
  • Recover data from Apple computers.
  • Keyboard repairs / replacement.
  • Fix Apple Mac laptop battery not charging issues.
  • Apple MacBook Pro repairs (more details below).
  • Repair Apple logic board, also known as motherboard (more details below).
  • MacOS upgrades or improve performance by upgrading from HDD to SSD.
  • Repair water spill damages on Apple laptops: we see this every week.

Apple Mac laptops do not have a user-removable battery. If water has been spilt onto your Apple laptops, turn it off and take it to an Apple repair store as soon as possible. It can be rescued.

Keep this in mind: Fact – Apple stores do not fix water-damaged Apple laptops. Onsite computer technicians simply cannot repair water-damaged laptops either.

Only bring-in repairs stores that have dedicated equipment and spare parts like us can fix this.

apple water damaged repairs

  • And many more.

If you don’t see your computer problem here, don’t worry; we probably can still help you.

Apple MacBook Air, MacBook Pro screen replacement

Apple Mac laptop screen replacement is a common repair.

Apple laptops have slim stunning Retina displays. However, its bezel is ~2mm thick. Any impact on its outer casing will likely hit the front glass screen and cause cracks on the screen.

apple macbook pro screen replacement or repairs

We can replace screens for these Apple laptop models:

  • Apple MacBook Pro Retina display screen replacement: 13″, 14″, 15″, and 16″ screen replacement.
  • Apple MacBook Air 13″ Retina display screen replacement.
  • Apple MacBook Air 13″ non-Retina display screen replacement.
  • Vintage Apple MacBook Air and MacBook Pro screen replacement.

General turn-around time is 1 to 2 business days provided that the screen is in stock at our suppliers.

The new screens are genuine Apple parts and come with a 1-year standard manufacturer warranty.

Apple MacBook battery replacement

Every battery in laptops is expected to last 2 to 4 years then it’s due for replacement. Sometimes the battery may last longer. Apple MacBook laptop battery is no exception.

The fact is that batteries are consumable parts. Laptop batteries degrade over time and require replacement every few years.

apple laptop battery replacement

We can replace batteries for these Apple laptop models:

  • Apple MacBook Pro Retina display battery replacement.
  • Apple MacBook Air 13″ Retina display battery replacement.
  • Apple MacBook Air 13″ non-Retina display battery replacement.
  • Vintage Apple MacBook Air and MacBook Pro battery replacement.

General turn-around time is 1 to 2 business days provided that the battery is in stock at our suppliers.

We’ll source high-quality batteries from our network of trusted suppliers only.

The new batteries are brand new and come with a 1-year standard manufacturer warranty.

Apple MacBook Pro repairs

The Apple MacBook Pro laptop is not only popular but also one of the best high-performance laptops on the market.

It has a beautiful Retina display and packs lots of power. Nevertheless, MacBook Pro laptops do have some repairs needed after a few years of use.

Our Apple MacBook Pro repairs include:

  • Apple MacBook Pro battery replacement.
  • Apple MacBook Pro screen repairs.
  • Keyboard repairs or replacement for MacBook Pro laptops.
  • Touchbar repairs on MacBook Pro laptops.
  • Replace the touchpad on MacBook Pro laptops.
  • Repairs for dead Apple MacBook Pro laptops.
  • Replace or repair fan on Apple MacBook Pro laptops.

Our computer technicians see MacBook Pro laptops coming in for repairs on a daily basis. We know it so well that we know how it’s designed without opening it up.

Apple logic board repairs

Apple logic board repairs (also known as motherboard) are common.

Typically when your Apple Mac computer fails to turn on, there is a good chance its logic board has failed.

A common misconception amongst novice computer users is that a faulty battery causes the laptop to fail to turn on. The fact is, your Mac laptop doesn’t require a working battery to turn on. It only needs a power source from the power adaptor or the battery to turn on.

Thus, if the battery is faulty, your Mac laptop will still work normally with the power adaptor.

It’s more likely that the logic board is the culprit of the problem instead.

Replacing the logic board is very expensive. It is one of the most expensive parts in a Mac computer. Most Mac technicians are not capable of repairing Apple logic boards.

The good news is that we can repair Apple logic boards instead of replacing them. This will be much cheaper than replacing the whole unit.

Apple iMac, Mac Mini, Mac Pro repairs

Apple iMac, Mac Mini, Mac Pro are desktop computers that come in different size and made for different purposes.

Apple iMac is the most popular. Apple iMac computers are brought in for repairs every week at our store.

Mac Mini is ideal for both home use and small businesses. Mac Mini computers are small but very reliable.

Mac Pro tower computer is heavy, bulky and packs lots of power in it. It’s ideal for professional, high-demand use.

We can service these Mac desktop computers:

  • Replace hard drives, and flash storage drives in all Apple iMac, Mac Mini, Mac Pro computers.
  • Fix issue with Apple iMac, Mac Mini computers not turning on.
  • Fix issues that Apple iMac computers running slowly.
  • Fix vintage (old models) Apple iMac, Mac Mini and Mac Pro computers.

General turn-around time is 3 to 5 business days provided that the battery is in stock at our suppliers.

Apple computer repairs at our store

Our Apple computer repairs store is a shopfront that opens to the public 7 days a week. No appointment is necessary.

Unlike many other stores that charge for a diagnosing fee, we do not charge for our diagnostic when you bring your Apple Mac computer in for a quote. We will test it and give you an obligation-free quote. It’s up to you to decide if you want to fix your computer with us.

If you choose not to proceed with the quote, you can simply take your Mac computer back, pay nothing and have a think about it.

We carry common spare parts such as RAM and hard drives to make the repair process faster.

If you can’t visit our Apple repairs store, we can arrange a computer technician to fix the issue at your home or office (depending on the problem).

How much does it cost to repair my Apple computer?

Our Apple Mac technicians will test to give a Free quote prior to repairs.

There are 100s of different spare parts for Apple computers and prices vary. Our technician will look up your Mac computer specification and prices according to its model and give you options for repairs.

We follow a long price list that is tailored to each specific problem and computer model. We do not use hourly rates.

How long does it take to repair my Apple computer?

For software issue, it’s done on the same day or next business day.

For hardware problems such as RAM or hard drive replacement, it’s done on the same day or the next day.

For other repairs, turn-around time is usually 1 to 2 business days. However, some repairs need more time.

We carry common parts in our store to facilitate the repair process.

However, it’s not possible to have all parts in stock. If a part is not in stock, or if it is major repairs such as water damage repairs, we will need to order parts from our supplier. The part is sent to us via normal Australia Post.

Typical Australia Post delivery time is 3 to 5 business days. Express postage is 1 to 2 business days if it’s available (additional cost applies).

What if my Apple computer cannot be fixed?

As per our No Fix No Fee policy, we do not charge for unsuccessful repair attempts, provided that you have followed the solution as recommended by our computer technicians.

We also have an e-Waste recycling bin where you can have your computer sent to e-Waste recycling for free of charge.

What guarantees do I get after repairs?

Our repairs come with 3 month (90 day) guarantee on the same problem. Many spare parts come with 1-year manufacturer warranty as well. For example, new RAM, hard drive, battery etc.

See our full warranty statement here.

Some sample photos of Apple computer problems

If you’re not sure what problem your Apple Mac has, below are some sample photos that will help.

Lines on Apple laptop or iMac screen. This is typically a faulty screen or faulty video card:

lines on Apple computer screen

macbook pro repairs on video card failure showing vertical lines on screen

A swollen battery in Apple Mac laptops. This is common because all laptop batteries will wear out after a few years and need to be replaced.

Apple laptop battery replacement

Apple Mac fails to boot, showing a folder icon with a question mark. This is typically caused by a faulty hard drive:

Apple MacBook Pro repairs showing a folder icon with a question mark problem

Spinning beach ball (rainbow wheel) problem. Your Apple Mac runs slowly and non-responsive. This could be caused by a faulty hard drive, or water damage, or a faulty logic board:

apple spinning rainbow beach ball

Apple Mac computer shows a circle with a slash through. This is typically caused by a corrupted hard drive, or corrupted flash storage, or incompatible or failed macOS installation or updates:

macbook air or macbook pro repairs on circle with a slash problem

Ready for us to repair your Apple computer?

Visit our Sydney computer repair store or call 1800 85 83 82 or 02 9516 2966 for any questions.

Alternatively, you can email info@safemode.com.au or send us a message online.