Computer service pricing and info

Learn how to get your computer fixed and how much it will cost

The price varies depending on the type of repair, make, and model of your computer.

Generally, if your computer has a software issue (i.e. virus), it may cost $100-$200. If your computer has a hardware issue (i.e. hard drive failure, broken screen), it will involve costw for spare part and labour which price may vary $200-$400+, while some parts may cost $400+.

You can request a Quick quote or call us and we’ll do our best to give an estimated price.

The prices are advisory only, we take no responsibility for incorrect pricing on this page. As a general rule, the more expensive your computer is, the more expensive it may cost to fix.

For example, an Apple MacBook Pro Retina will cost more to fix than an entry-level Windows laptop due to Mac’s sophisticated design and more expensive spare part cost.

Do you use an hourly rate?

No, we do not use hourly rates to quote for most computer problems.

We follow a price list that is based on the computer problem, make & model, serial number, etc.

Can I get a formal quote over the phone or by email?

This depends. If it is a straightforward problem such as battery replacement, or screen replacement and there are sufficient details of your computer, then we can provide you with a quote over email or phone.

If a problem needs further diagnostic to determine the fault, then a quote can only be given after a technician has tested your computer. This cannot be done over the phone or email because:

• Phone calls may be answered by reception or non-technical staff.
• Prices change as our suppliers change prices, and market price changes.
• Any prices without written form cannot be tracked.
• Giving prices without seeing the computer often leads to incorrect prices and an unhappy customer experience.
• It will take significant time to diagnose and quote over the phone. Our technicians need to focus on doing repairs and serving in-store customers.

Once you’ve approved our quote, we will commence the work immediately. We carry stock for common spare parts to complete most repairs on the same day.

If a part is out of stock and needs to be ordered, the standard delivery time is 2-5 business days or 1-2 business days for express post.

Major repairs such as motherboard replacement may take longer.

Data backup & recovery process is time-consuming, thus we highly recommend that you keep a backup of your data, this will help reduce turn-around time significantly.

Our technician will advise you of turn-around time after checking your computer, part availability in our store and our supplier.

* Business days are Monday to Friday, excluding Public Holidays.

To get your computer serviced, simply bring your computer to our store anytime during our business hours, or use our easy online appointment booking

We offer on-the-spot diagnostics. This process is FREE and takes less than 15 minutes.

Then, you’ll decide whether to fix your computer or take it back without repairs (no charge)

We do not offer diagnostic and quotes at your place. However, we offer Free Pickup and Delivery services if you cannot bring your computer in (Terms and conditions apply; see our Frequently Asked Questions page for more info).

This is probably one of the most common questions that we are asked, whether you should fix your computer, or ditch it for a new one.

There are many factors that may affect your decision and this is a subjective matter. As a computer repairer, we do not “judge” if your computer should be fixed hence we cannot make this decision for you.

However, there are a few things that we can mention here to help you make that decision:

Benefits of fixing your computer:

• Costs for repairs are always cheaper than buying a new one.

• Most people decide to fix their computers to keep their data, software licence.
• A greener planet: broken computers will end up in third-world countries and it’s not a nice thing. Fixing your computer can significantly reduce this wastage and help keep our planet greener for generations.
• Hidden costs of buying a new computer: if you choose to fix your old computer, you can re-use your existing paid software licence.
  However, if you purchase a new laptop, you will need to purchase your software licence again because software is licensed to each computer only. Unless you pay for a multi-license subscription, you will need to purchase a new software licence again for your new computers, i.e. Microsoft Office, antivirus, and any other paid software.
  This could add a few hundred of dollars toward the cost of new computer, i.e. Microsoft Office Home Student edition costs $150+, Microsoft Office Home Business edition costs $290+, antivirus software costs $40-$100+ per year, etc.
  Transferring data, installing programs, configuring printers and getting a new computer set up on your home network can be a daunting task. If you’ll want professional assistance to set up your new computer, factor in this cost before buying a new one.
• When we fix your computer, we will help you get the best out of it too. For example, a very common issue with computers is a faulty hard drive; a faulty hard drive makes your computer work slowly and is frustrating to use.
  Fixing this problem requires a new hard drive to be installed which will help improve the computer’s performance significantly because:
  • New drives are faster than old ones. There are many options for better drives if you want to have an upgrade at the same time, the better drives can provide up to 5 or even 16 times faster performance compared to regular hard drives. You will notice a significant performance improvement with a new hard drive.
  • Your computer will have a clean copy of OS installed without malware or bloatware that slowed down your computer previously.
  • We also provide complimentary computer cleaning where possible to help prolong the lifespan of your computer.
• Most new “cheap” laptops are “marketing tricks” to lure consumers in. The truth is you get what you pay for. Buying a new laptop does not necessarily mean that it will be adequate for what you need. Nothing ruins the joy of a new computer like discovering that it runs just as poorly as your old one.

Benefits of buying a new computer:

• Up-to-date hardware specs: if you have a good budget, have done your research and picked a good computer, certainly you will enjoy the benefits of having all the latest gears that come with the new system.
• You can enjoy the benefits of a new warranty cover. Most new computers come with 1-year warranty and you can choose to purchase an extended warranty too. Having this warranty is great peace of mind for many consumers. Keep in mind that the warranty does not cover accidental damages such as physical damages, or liquid spill damages.
• If you have been mistreating your old computer, it might be time to get a new one instead of fixing the old one.

Fixing your old computer or buying a new one could be a hard decision to make at times.

This is ultimately your decision to make.

We have had customers who had computers with DOS and Windows 98 operating systems but were willing to pay anything to fix them, and customers who asked for us to put together a “very old” computer for them.

If you decide not to fix your computer, consider trading it in for spare parts. Recycling old broken computers is a great way to keep our planet green and give you a great sense of responsibility. You definitely don’t want your old electronics piling up in another country.

Read more: Repairs vs Replace

We highly recommend that you see our Frequently Asked Questions page. Most common questions answered here.