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We are rated in Best 3 HP Computer Repair Service Centres in Sydney. Since 2004, we’ve repaired a number of problems on HP computers.

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Hewlett-Packard (HP) is an American multinational company that has been making computers, laptops and other electronic for 80+ years.

Without a doubt, HP computers are popular and amongst the best in the market. Many HP computers are well built and reliable. But, they are not immune to breakdowns.

I’ll show you what problems HP computers commonly have, how & where you can get it repaired, plus what you can do first yourself, what manufacturers can and cannot help you with.

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First, let’s get to know a bit more about Hewlett-Packard (HP) computers.

Is HP computer good?

Yes. But, not in the best 3 in my opinion.

There is no denying that HP is one of the biggest computer makers in the world, for a long time, competing with other big names: Dell, Apple, Lenovo, ASUS etc.

HP has been in business since 1939. If you’ve bought yourself a HP computer, you can be assured that it is a respectable brand.

In 2014, HP was planning to get out of PC and printer businesses due to the rise of tablets, low-cost PC makers in Asia, and the rise of Apple.

Then, in 2011, they announced that they’d keep their PC business.

Today you’ll still find many HP computers, laptops in major retailers like JB Hi-Fi, Officeworks, Harvey Norman. HP still make fairly decent computers in my opinion.

Performance-wise, HP offers a wide range of computers, laptops with different specifications, at different prices to suit every budget. You can also customise specs online on HP website to purchase directly.

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Open 7 days a week. Walk-in accepted. No appointment required.

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How HP computers compare to Dell, Lenovo, Apple and others

Having seen thousands of computers, my opinion is that HP still competes well with Dell, Lenovo. These manufacturers are better than Acer, ASUS. However, Acer and ASUS are priced better.

Apple has its own operating system (macOS), while HP computers mainly run on Windows OS. Thus, I won’t compare HP to Apple here. But, it’s generally regarded that Apple is more “premium” than HP.

Like Dell and Lenovo, HP offers a number of series in their computers.

For home and personal use, HP offers Pavilion, OMEN, Essential, Envy, Spectre series.

For business, HP offers EliteDesk, ProDesk, Workstations, EliteBook, Elite DragonFly, ZBook, Chromebook.

HP Pavilion, Envy, Spectre computers are quite popular in Australia for home. Though, reliability amongst these computers is inconsistent.

HP ProDesk, EliteDesk computers are good, reliable and popular for businesses. At higher price point, HP Workstations computers are very solid, well built and reliable.

If I need to buy a Windows computer for myself, I’d go for Dell or Lenovo first. Having said that, I’d definitely consider HP computers too.

However, this also depends on the purpose of the computer that I need to buy (home or business), and what budget I have.

Is HP computer reliable?

This varies depending on series, models.

HP Pavilion, Envy, OMEN, Essential, Spectre are for home and personal use. Their reliability is inconsistent.

These computer series could last 2 to 4 years, sometime to 5+ years before a repairs is needed.

At higher prices, business-series HP computers, HP EliteBook, ProBook etc as I mentioned above are more reliable.

Still, business-grade HP computers will have problems after 3-5 years and need to be repaired.

HP Workstations computers are solid, reliable and could last even longer.

How you use your computer also affects its lifespan. If you’re computer for everyday basic use (email, word processing, internet surfing, watching videos), your computer will last slightly longer provided that you look after it well.

If you play games and often push the computer to its limit, it will more likely break sooner than later.

Think about your car, if you take it to drag racing every weekend, it will need servicing more often. Same thing applies to your computer.

Specifications, models of your computer also affect its lifespan. For example, many computers with solid state drive (SSD) will perform faster and last longer than ones with traditional standard hard drive (HDD).

What problems HP computers commonly have

All HP computers will eventually break down after 3 to 5 years and need repairs.

Below is problems that HP computers may have, even though you have done nothing wrong to it:

  • HP computer does not turn on at all.
  • Freezing problem. Not responding. Not opening apps. Not responsive.
  • Very slow, taking a long time to start up and to open apps, documents.
  • An error message shows “No bootable device” at startup.
  • Smart failure predicted on hard drive warning at startup.
  • Laptop does not charge. The light where the charge plugs remains off.
  • Damages near hinge area, at the lower corner of the screen. This could lead to metal hinge pushing the front glass screen out.

broken hinge HP laptop repairs

  • Computer turns on and hangs on the HP splash screen (POST screen).
  • Turns on to a loading screen and never finishes loading. The spinning wheel goes on forever.
  • Boots to startup-repair mode but none of the options will boot to Windows.
  • Computer turns off itself, blacks out and shut down without warning.
  • Keyboard keys are sticky, not responding or jammed. This is typical when sugary drink was spilt onto keyboard.
  • Touchpad (aka trackpad) cursor does not move properly, it may jump around, or clicking / opening apps randomly.
  • Loud noise from fan. The fan makes clunky, or scratching noise.
  • Wireless in laptop does not work. It does not detect any wireless network in the area or unable to connect to any WiFi network.
  • Battery in laptop does not hold charge for long. It may only last for minutes, or suddenly turns off even though it has some charge left.
  • Battery in HP laptop has stopped working completely. The laptop needs to be plugged in with its charger to work. If you unplug the charger, the laptop turns off immediately.
  • Battery in HP laptop shows a cross sign in its status.

Other than that, your HP computer may break down because of accidents such as drop, water liquid spill, power surge etc.

  • Impact damages such as drop, knock.
  • Cracked screen due to drop, knock, or an object was left on keyboard while you close the screen.
  • Water liquid spill damage on HP laptops, or desktop HP computer (less common).
  • Virus spyware problem.
  • Power outage, power surge causing laptop not turning on.
  • Overheating problem, laptop computer gets really hot and may turn off itself. This is caused by dust clogging fan and heatsink inside the computer.

Our HP computer repair service centre in Sydney include

  • Repair water damaged HP laptops.
  • Fix slow HP computer problems, improve performance.
  • HP screen repairs for HP Pavilion, HP Spectre, HP Envy, HP ProBook and HP EliteBook.
  • HP laptop keyboard repairs.
  • Repair loud fan noise, rattling or clunky fan noise.
  • Repairs on HP computers not turning on.
  • Repairs on HP computers that freeze or not responsive.
  • Fix problems with HP computers running slow, unstable, crashes.
  • Replace HP laptop batteries. We replace with genuine HP batteries.
  • Repair HP laptop charging port, power socket, DC jack.
  • Troubleshoot Windows not starting problems, eg. unsuccessful start-up repair, missing or corrupted DLL files, NTLDR missing error, blue screen errors, black screen errors, cannot log in to user profile, forgotten windows log-in password, etc.
  • Repairs on no bootable device error message at startup on HP computers.
  • Repair SMART hard disk failure error at startup.
  • Repairs on broken laptop hinge. This repairs is common on several HP laptop models.
  • Remove virus spyware from computers.
  • Fix blue screen of death errors.
  • Repairs on problems with HP computer making noise, dust, over-heating issues.
  • Repair and replace damaged computer parts.
  • Attempt to recover data from HP computers.
  • Help to set up computers, printers, connect to network, set up a secured wireless network, and firewall.
  • Troubleshoot network problems, wireless problems.
  • and much more.

Why HP computers break down

If your HP computer has virus, you will see obvious signs. For example, random unwanted popups that won’t go away, constant warnings of virus, you get redirected to unwanted web pages.

You may have opened a wrong file, or email attachment that contained viruses on your computer that led to the virus getting in the laptop.

Your antivirus software may not have picked up the virus. Having an antivirus does not guarantee your computer will be virus-free. It’s like police fighting criminals, there will always be criminals.

Most virus issues happen inside Windows. Your computer would boot to Windows and the above virus symptoms show up.

Other reasons are hardware fault / failure.

Hardware faults include: hard drive, motherboard, RAM, video card failure, worn-out battery, etc.

There is no single reason for computers to break down. It is often difficult to trace back to find the exact cause of the issue.

Below is common causes for HP computers to break:

  • Age of the computer: After 3 to 4 years, parts inside your computers would have worn out and due for repairs or replacement.
  • Manufacturing problems: human errors can happen in production line that lead to unexpected component failure later on.
  • Computer user error such as knock, drop, water liquid spill as mentioned above. Sometimes this may happen without your knowledge.
  • Humidity: Wet weather could be the blame for your laptop problems. Moisture in the air can short components inside computers.
  • Overheating problems: every HP computer has a cooling fan inside. Clogged dust, rust over the years causes overheating problem which lead to component failure.
  • “Planned obsolescence”: similar to the light bulb conspiracy, and it’s necessary in technology. You can read more about planned obsolescence of tech on BBC.
  • Power outage power surge: A storm, lightning strike in the area can kill your computer. Power board with surge protector is inadequate to prevent this from happening.
  • Consumable parts: every battery is a consumable part. HP computer batteries are expected to last 2 to 4 years and they degrade over time. This is perfectly normal.
  • Third-party manufacturer’s errors: HP cannot manufacture everything. Many parts are actually manufactured by third-party manufacturers. These manufacturers may have had errors in their production line. For example, graphics card in HP computers are manufactured by Intel, AMD or nVidia.
  • Bugs: I’m referring to real bugs and insects here. Cockroaches could have gone inside your laptops and caused troubles.

What you can try first yourself to fix the problem

There are basic troubleshooting that you can try first before sending your computer to repairs.

If it’s software problem such as virus, we will show you how to fix it below.

If it’s hardware problem, check your warranty cover first. Your computer might be covered by warranty from your supplier. Standard warranty for new computers is 1 or 2 years. You may have purchased extended warranty.

If any of these applies, contact your place or purchase. This is your best option. The repairs will be Free.

If the damage is caused by your own wrong-doing such as drop, water spill damages, it’s not covered by warranty.

Your insurance may cover this though. Some insurance policies cover accidental damages. Go through your insurance policy to find out.

Other than that, DIY repairs or paying for professional computer repairers will be your options.

It is recommended to always have backup of your data before any repair is attempted. Data loss may occur during any computer repair process.

If your HP computer still work partially, take your chance to back up data now.

How to test, diagnose HP computers

How do I know if it’s software or hardware issue?

For most, there is an easy way to tell the difference between software and hardware issue.

Most software issues, such as virus, happens after your HP computer has booted to Windows.

If your HP computer has problems before Windows could boot, it is most likely a hardware problem. In facts, you can almost be certain that it is a hardware fault.

If it has issues after Windows has booted successfully, it could be either software or hardware fault. This is a little harder to tell.

Restart your computer

Restarting your computer fixes many problems!

Restart it now if you haven’t done so.

Remove then reinsert battery from your HP laptop (if possible)

This is another quick one that you should try before anything else.

Unplug the charger, look at the back of your HP laptop, see if it has a user-removable battery.

If it has, you will find 2 latches that you can slide to pop out the battery.

After the battery has been removed, hold down the power button for 30 seconds to discharge any left-over power from your HP laptop.

Reinsert the battery, press the power button once to turn it back on and see if the problem is resolved.

How to diagnose HP computer hardware

HP computers have built-in diagnostic tools.

This is a benefit of owning HP computers. HP provides built-in diagnostic tools for end-users to use.

Dell, Apple, and some Lenovo models also provide this. While Acer, ASUS and many others do not.

To access this diagnostic tools, after pressing the power button to turn on your HP computer, repeatedly press Esc key until you see a startup menu.

pressing Esc key to diagnose HP computers

Select System Diagnostics, or you could press F2 key.

HP startup menu

This is an easy, built-in general hardware diagnostic test that you can use to check on the status of hardware across your computer, like the hard drive, RAM, and video card.

If any of the parts fails the test, it means the part is faulty and needs to be replaced.

If it passes all the test, it does not mean that the parts are in working order. Keep in mind that this is free, user-friendly built-in tools provided by HP only.

You can repeat the tests multiple times to increase its accuracy. If any of the tests show a part is fault, it means the part is indeed faulty.

Reinstalling Windows

If the problem persists and you’re still unsure, reinstalling Windows (also called “Reset Windows”) could also be a great way to resolve software issues.

Just hold down the Esc key after restarting the computer to reach the startup menu, then F11 for System Recovery options. You can then choose to reset your computer there to factory settings.

If your HP computer is completely dead

In the above, I’ve covered the instance where your HP computer turns on but has trouble booting up.

If your HP computer fails to turn on, it’s completely dead completely, you won’t be able to do any of the pre-boot diagnostic as mentioned.

In this case, it’s possible that it has a faulty power supply unit (also called the charger if it’s a HP laptop), or damaged power socket (for HP laptops only), or dead motherboard.

A faulty power supply unit is generally easy to test by simply using a working power supply unit to test (if you have a spare one). Or you could also use a multimeter to test the current one.

If you don’t have a spare working charger for your HP laptop, take it to JB Hi-Fi or Harvey Norman asking to buy one and ask if you can quickly try it out before you buy.

While it used to be common for the power socket to be damaged in laptops, HP (and other manufacturers) have improved design and damages on power socket are now less common. It still happens, but not as frequently as it used to.

Testing the power socket is a much harder job for a normal computer user. It involves taking the laptop apart and test its voltage output, inspecting its cosmetic condition.

For this problem, it is most likely that a professional computer repairs is required. Pulling the computer apart, testing with spare parts, multimeter is beyond most regular computer user’s knowledge.

I don’t recommend you to attempt to test the power socket if you’re not experienced with this. It’s difficult and it is more likely that there is nothing wrong with the power socket.

At-home Do-It-Yourself HP computer repairs

After you’ve done diagnostic using HP’s built-in tools, you might have a better ideas about what’s wrong with your computer.

If you’re still unsure what’s wrong with your HP computer, our Blog covers more guides for you to attempt further testing and DIY repairs.

If your laptop had water spill damage, see our water damaged laptop guide instead.

Test, diagnose your HP computer:

  • Check out best tools that computer technicians use to test computers. If you have access to some of these tools, it could help you narrow down the problem.
  • How to test your computer at home yourself.
  • Tips to save your laptop after spilling water on your laptop. It may not solve the problems but can be useful.
  • Some problems don’t even need testing, see common issue that you’ll know straight away.

Repair keyboard problem:

  • Laptop keyboard issues most likely will need a new keyboard. Since HP has changed to new slim design for many laptop models, DIY at home repairs is difficult.

If your HP freezes, or show certain errors at startup:

Repairs on HP laptop not charging, not turning on:

Most of laptop repairs will require taking it apart.

You’ll need a precision screwdriver kit on Amazon.

I Fix It provides comprehensive guides on how to disassemble many computer models. There aren’t as many HP computer models on I Fix it, but worth a try.

YouTube is also an excellent source for video step by step guide on how to disassemble, troubleshoot and repair your HP laptops. Simply search for your computer model plus “screen replacement”, or “disassembly” to find relevant guides.

HP Support Community is also good source to ask questions to get answers from community members.

Keep in mind that the members are not HP employees, they do not represent HP in anyway. Don’t expect HP customer support to assist you on this online forum.

Another place to look for is HP service manual. HP provides some video service manuals on YouTube which is quite handy. You’ll find HP’s official service manual in the video. This is useful because the videos are created by HP for servicing purpose without any clickbait or marketing incentives.

DIY repairs isn’t for everyone. You need to have some technical knowledge to attempt DIY repairs.

Best places to find HP computer repair centres in Sydney

With seeking professional HP computer repair centres, you have only 2 options:

  • Repairs with the manufacturer – official HP repair centres, in this case.
  • Repairs with third-party HP repair centres / local repairers (eg computer repair shops). These third-party HP repair centres are not owned nor supervised by HP. They are independent local businesses.

Possibly a third option is asking your employer’s company IT department who may have in-house IT employees to assist you first.

If your laptop has water damages, unfortunately, HP (and all other manufacturers) cannot repair water damaged laptops. We’ll explain further below.

HP do not have any retail stores in Australia for you to visit, unlike Apple store, Microsoft and Samsung stores.

The only option for you to get repairs by HP is to send it off to one of their official HP repair service centres. This means turn-around time is weeks away, if not months.

This is where third-party HP computer repair service centres can help you. It might be your only option.

There are third-party HP computer repair centres / stores just about everywhere in Sydney. Third-party local HP computer repair centres, together with their network of local suppliers, can serve customers in every corner.

Of course, our store Safemode Computer Service is one. We have been repairing HP computers, laptops since 2004.

If you’re in Sydney, you can take your laptop to a local, third-party HP computer repair centre near you, or you can take it to our store if you are nearby. Most third-party HP repair centres will have an available slots for you on the same day.

Our HP computer repair centre accepts walk-in 7 days a week. You don’t need appointment to bring in. Just come in, anytime during our business hour.

What official HP repair centres can and cannot help you with

If you decide to send your computer directly to an official HP repair centres for services, keep in mind that, HP, and most other manufacturers, only fixes a limited number of issues on your computer:

  • Restore your computer back to factory settings, which means all data will be wiped out.
  • Replace screen for your laptops.
  • Replace battery for your laptops.
  • Replace defective parts that are covered by a recall program.
  • Replace damaged parts under certain conditions (eg not damaged by water spill).

Benefits of repairing with official HP repair centres directly is that you are guaranteed to have original genuine parts installed of your computer, plus good – high quality control.

The downside is that, their repair service is very limited and time consuming. It could take weeks or months to get it repaired by HP, if it’s even possible.

I’m sorry to tell you that, more often it’s not possible to get repairs with official HP repair centres. They are manufacturers, not repairers. Repairs is simply not their main business.

For good reasons, HP will not do the followings:

  • Repair water, liquid spill damaged HP computers.
  • Repair old HP computer models (3 or 4+ year old computers).
  • Fix sticky keyboard key problem.
  • Manual removal of virus and spyware.
  • Back up or recover your data.
  • Upgrade your HP computer to make it run faster.
  • Replace parts with non-HP parts or better ones.
  • Repair on computers that had been repaired previously by a third-party technician.

In facts, it’s not just HP, all manufacturers do not provide such services. It’s not possible for them to do so, for many reasons.

Don’t waste your time seeking help from HP for the above.

It is likely that they will encourage you to purchase a new computer.

Unlike manufacturers, local third-party HP computer repair centres will repair what HP can, plus the things that HP cannot repair for you.

Because, it is in those third-party, local HP computer repairers’ best interests to repair your computer. It is within their expertise and is their main business to do so (they are not retailers nor manufacturers).

Repairs at a third-party HP computer repair centres often will cost you less than at manufacturers as well.

Local third-party HP computer repair centres have much lower overheads hence they can provide repairs at a much lower price point.

Need same day computer repairs?

We’re rated in Top 3 computer repairs shop in Sydney from 2016 to 2022.
Open 7 days a week. Walk-in accepted. No appointment required.

Visit our store

How much does it cost to repair my HP computer?

The price varies depending the type of repair, make and model of your HP computer. There is no ball-park figure nor one-size-fit-all.

You will find that most (if not all) HP computer repair centres, including official HP and third-party ones, do not give quotes without first checking your computer, except obvious issues such as battery or screen replacement.

This is common for many reasons:

  • No HP repair centres employ 100% technicians. Phone calls may be answered by reception, or non-technical staff.
  • Inconsistent prices: prices change as suppliers change prices, market price changes.
  • Any prices without written form cannot be tracked.
  • Giving prices without seeing the computer often leads to incorrect prices and unhappy customer experience.
  • It will take significant time to diagnose and quote over the phone. The repair technicians need to focus on doing repairs instead of answering phone calls.

Since official HP repair centres do not disclose their repair prices to the public, I cannot give guidelines on how much official HP repair centres would charge for their repair services (or if they are willing to provide repairs).

For third-party HP repair centres, generally if your computer has software issue (eg virus), it may cost $50, $100 – $200.

Some HP repairers charge by hourly rate hence it varies depending how many hours you will take up with the technician. The more questions you have, the more work you have to get done, the more expensive it’ll get.

If your computer has hardware issue (i.e. hard drive failure, broken screen), it will involve cost for spare part plus labour, which price may vary $150-$1,000+.

I know, it’s a big range, but the price can vary significantly indeed. For most HP home computers though, it’s likely that it will be a few hundreds or less (AUD).

As a general rule, the more expensive your computer is, the more expensive it may cost to fix.

For example, the HP 13-aw0059TU laptop has stunning touch screen display. It’s a top end model. If you breaks this laptop screen, it will cost you more than $1,000 to replace.

While a regular HP home laptop screen repairs will cost $200 to $500 only.

How long does it take to repair my HP computer?

This varies depending on the problem, spare part availability and which computer repairer you use (official HP repair centres, or third-party HP computer repair centres).

HP, the manufacturer, may need a few weeks, or even months, to complete a repairs because they do not have retail stores.

You’ll need to send your computer to their repair service center or schedule a technician to come onsite.

While many third-party, local HP computer repair centres can provide same day repairs.

This is one of the biggest advantages third-party HP computer repairers have.

For our store – Safemode Computer Service, we commence testing and repairs on the same day.

Turn-around time is typically same day, next day, or 3-5 business days, or sometimes longer for major repairs.

Generally after you’ve approved our quote, we will commence the work immediately.

Repairing computers often requires spare parts. While most computer repairers will stock common parts to facilitate repair process, it’s not possible to have all parts in stock.

If a part needs to be ordered in, standard delivery time is 2-5 business days within Australia (subject to stock availability at suppliers).

Data backup, or data recovery process is time consuming, which affects turn-around time. Having backup of your data helps reduce turn-around time for repairs.

* Business days are Monday to Friday, excluding public holidays.

Our HP computer repairs service centres offer you these guarantees

Our computer PC repair services come with 90 day warranty, plus No fix no fee guarantee. See our full guarantee statement here.

Many spare parts come with 1 year, 3 year, or 5 year manufacturer warranty such as new hard drives, RAM, video card, CD drive, Power Supply Unit (PSU), motherboard, battery, charger etc.

You will receive this 1 year warranty for the spare part if it is supplied as part of the repair process.

We also give an upfront, no-obligation Free quote before carrying out the work.

What if there is something else wrong with my HP computer?

At Safemode Computer Service, we will repair other components for Free of charge if it is within reasonable cost.

After the initial inspection, we will give you a quote to repair your HP computer PC.

If there are other small components that were found damaged and not covered in the original quote, we will replace them for Free.

If the damaged components are expensive and will alter the price significantly, we will advise you early and give you the option to either pay the difference to repair the extra components, or to cancel the repairs and pay nothing.

Manufacturers, including HP, and major retailers will not provide this offer because they do not offer No fix No fee policy like ours, plus they do not have the expertise to repair the additional unexpected damages.

After your HP computer has been repaired by us successfully, it will come with 90 day guarantee, plus No fix no fee guarantee. See our full guarantee statement here.

What’s involved in a HP computer repairs process?

To put this simple, a HP computer repair process involves identifying and replacing faulty part(s) inside the computer.

Computers of any make are expected to last 3-4 years then it will need to be fixed. If you’re unlucky, it will only last 1-2 years. Then, a part needs to be replaced to get it back to working order again.

Your data may be at risk. It’s recommended to keep regular backup of your data to prevent data loss when your computer breaks down.

How to book for repairs for my HP computer?

To book with the official HP repair centres, you will need to call them up directly to speak to one of their customer service representatives.

To book for repairs at a local third-party HP computer repair centres, simply find one on Google near you and call to make enquiries.

To book for computer repair services at our store, you don’t need to make any booking. Simply bring the computer in at anytime during our business hour.

It’s not necessary to call us to book. We accept walk-in 7 days a week.

Feel free to call or email us for any questions prior to coming in for repair services. You’ll find our phone number and email on our Contacts page.

Need same day computer repairs?

We’re rated in Top 3 computer repairs shop in Sydney from 2016 to 2022.
Open 7 days a week. Walk-in accepted. No appointment required.

Visit our store