HP computer repair centres: How, where to fix your broken HP computer

Are you looking for HP computer repair centres in Sydney? In this post, I’ll show everything you need to know about HP computer repairs.

We are rated in Best 3 HP PC, Computer Repair Service Centres in Sydney. Since 2004, we’ve repaired a number of problems on HP computers.

We service Sydney, inner city, Inner West, lower north Sydney area. Walk-in is accepted 7 days a week, no appointment required. Learn more about our computer repairs.

All repairs are done at our workshop by our own technicians. We don’t send your computer to another repair centre to do the work. Hence our technicians are experienced with every problem your laptop may have.

On-the-spot Free quote

Throughout the years, we have developed our own testing tools & system that allow us to test computers within minutes so that we can give you a Free quote on the spot.

Our quote is obligation-free. It’s up to you to decide if you want to proceed with our quote. There is no selling, pressuring-for-a-sales from us. We understand that it is your computer and your decision to make.

Same-day HP computer repairs

Our HP computer experts use proven, field-tested tools and equipment in order to diagnose and repair your laptop.

We carry common spare parts to help narrow down the problem with your laptop.

Combining that with our years of experience, we are able to quickly advise you what’s the best options to rescue your HP computer – on the same day!

If you approve the quote, we will work on your laptop immediately. For most common repairs (hard drive, RAM, video card replacement, virus removal etc), we will rescue your laptop on the same day *.

* Computer must be brought in the morning. Subject to spare part availability. Excluding major repairs.

But wait, there’s more …

No Fix No Fee policy

On top of same-day services, we offer “No Fix No Fee” policy to all of our customers: If you have followed our recommended solution, and it does not actually fix your HP computer, we will fix it again for FREE, or give you a full refund.

We understand that we’re only human and sometimes we make mistakes. Human errors or unexpected issues may arise at any time.

Don’t worry, we will try it again to resolve the problem for free of charge, or refund you in full if we still cannot rescue your laptop.

What’s more, it’s super easy to have us rescue your laptop …

Open 7 days. Walk-in accepted. No appointment required

There is no need to arrange appointments. We understand that your schedule is packed. Hence our repair shop opens 7 days a week with no prior appointment required.

Simply come in at a time that suits you and one of our friendly staff will assist you.

We are located at 185 Enmore Rd, Enmore NSW 2042.

We have been here since 2011 and not going anywhere any soon. The store is located one block after Enmore theatre (if coming from Newtown toward Marrickville), on the other side of the street.

For more detailed instructions on how to get here, please visit our Contact page.

If you have any questions, feel free to give us a call at 02 9516 2966 or 1800 85 83 82.

Wait, wait, it doesn’t end here …

Price beat guarantee

Yes. If you find a quote from another HP repair centre, just give it to us, and we will beat it by 5%. Simply show us their quote for reference.

Another laptop fixed, another happy customer. We don’t mind giving you the extra savings.

Who wouldn’t want a good deal!

HP computer repairs 101

Hewlett-Packard (HP) is an American multinational company that has been making computers, laptops and other electronic for 80+ years.

Without a doubt, HP computers are popular and amongst the best in the market. Many HP computers are well built and reliable. But, they are not immune to breakdowns.

I’ll show you what problems HP computers commonly have, how & where you can get it repaired, plus what you can do first yourself, what manufacturers can and cannot help you with.

First, let’s get to know a bit more about Hewlett-Packard (HP) computers.

Is HP computer good?

Yes. But, not in the best 3 in my opinion.

There is no denying that HP is one of the biggest computer PC makers in the world, for a long time, competing with other big names: Dell, Apple, Lenovo, ASUS etc.

HP has been in business since 1939. If you’ve bought yourself a HP computer, you can be assured that it is a respectable brand.

In 2014, HP was planning to get out of PC and printer businesses due to the rise of tablets, low-cost PC makers in Asia, and the rise of Apple.

Then, in 2011, they announced that they’d keep their PC business.

Today you’ll still find many HP computers, laptops in major retailers like JB Hi-Fi, Officeworks, Harvey Norman. HP still make fairly decent computers in my opinion.

Performance-wise, HP offers a wide range of computers, laptops with different specifications, at different prices to suit every budget. You can also customise specs online on HP website to purchase directly.

How to test, diagnose HP PC computers

How do I know if it’s software or hardware issue?

For most, there is an easy way to tell the difference between software and hardware issue.

Most software issues, such as virus, happens after your HP computer has booted to Windows.

If your HP computer has problems before Windows could boot, it is most likely a hardware problem. In facts, you can almost be certain that it is a hardware fault.

If it has issues after Windows has booted successfully, it could be either software or hardware fault. This is a little harder to tell.

Restart your computer

Restarting your computer fixes many problems!

Restart it now if you haven’t done so.

Remove then reinsert battery from your HP laptop (if possible)

This is another quick one that you should try before anything else.

Unplug the charger, look at the back of your HP laptop, see if it has a user-removable battery.

If it has, you will find 2 latches that you can slide to pop out the battery.

After the battery has been removed, hold down the power button for 30 seconds to discharge any left-over power from your HP laptop.

Reinsert the battery, press the power button once to turn it back on and see if the problem is resolved.

How to diagnose HP computer hardware

HP computers have built-in diagnostic tools.

This is a benefit of owning HP computers. HP provides built-in diagnostic tools for end-users to use.

Dell, Apple, and some Lenovo models also provide this. While Acer, ASUS and many others do not.

To access this diagnostic tools, after pressing the power button to turn on your HP computer, repeatedly press Esc key until you see a startup menu.

Select System Diagnostics, or you could press F2 key.

This is an easy, built-in general hardware diagnostic test that you can use to check on the status of hardware across your computer, like the hard drive, RAM, and video card.

If any of the parts fails the test, it means the part is faulty and needs to be replaced.

If it passes all the test, it does not mean that the parts are in working order. Keep in mind that this is free, user-friendly built-in tools provided by HP only.

You can repeat the tests multiple times to increase its accuracy. If any of the tests show a part is fault, it means the part is indeed faulty.

Reinstalling Windows

If the problem persists and you’re still unsure, reinstalling Windows (also called “Reset Windows”) could also be a great way to resolve software issues.

Just hold down the Esc key after restarting the computer to reach the startup menu, then F11 for System Recovery options. You can then choose to reset your computer there to factory settings.

If your HP computer is completely dead

In the above, I’ve covered the instance where your HP computer turns on but has trouble booting up.

If your HP computer fails to turn on, it’s completely dead completely, you won’t be able to do any of the pre-boot diagnostic as mentioned.

In this case, it’s possible that it has a faulty power supply unit (also called the charger if it’s a HP laptop), or damaged power socket (for HP laptops only), or dead motherboard.

A faulty power supply unit is generally easy to test by simply using a working power supply unit to test (if you have a spare one). Or you could also use a multimeter to test the current one.

If you don’t have a spare working charger for your HP laptop, take it to JB Hi-Fi or Harvey Norman asking to buy one and ask if you can quickly try it out before you buy.

While it used to be common for the power socket to be damaged in laptops, HP (and other manufacturers) have improved design and damages on power socket are now less common. It still happens, but not as frequently as it used to.

Testing the power socket is a much harder job for a normal computer user. It involves taking the laptop apart and test its voltage output, inspecting its cosmetic condition.

For this problem, it is most likely that a professional computer repairs is required. Pulling the computer apart, testing with spare parts, multimeter is beyond most regular computer user’s knowledge.

I don’t recommend you to attempt to test the power socket if you’re not experienced with this. It’s difficult and it is more likely that there is nothing wrong with the power socket.

At-home Do-It-Yourself HP computer repairs

After you’ve done diagnostic using HP’s built-in tools, you might have a better ideas about what’s wrong with your computer.

If you’re still unsure what’s wrong with your HP computer, our Blog covers more guides for you to attempt further testing and DIY repairs.

If your laptop had water spill damage, see our water damaged laptop guide instead.

Test, diagnose your HP computer:

• Check out best tools that computer technicians use to test computers. If you have access to some of these tools, it could help you narrow down the problem.
• How to test your computer at home yourself.
• Tips to save your laptop after spilling water on your laptop. It may not solve the problems but can be useful.
• Some problems don’t even need testing, see common issue that you’ll know straight away.

Repair keyboard problem:

• Laptop keyboard issues most likely will need a new keyboard. Since HP has changed to new slim design for many laptop models, DIY at home repairs is difficult.

If your HP freezes, or show certain errors at startup:

• If your HP computer is showing “no bootable device error“, see our guide.
• How to repair SMART hard drive error.
• How to repair HP computer that is stuck in startup repair loop problem.
• How to fix freezing computer issue.

Repairs on HP laptop not charging, not turning on:

• How to fix laptop not turn on problems.
• How to test and fix not charging problem.
• How to test and fix dead battery for laptops.

Most of laptop repairs will require taking it apart.

You’ll need a precision screwdriver kit on Amazon.

I Fix It provides comprehensive guides on how to disassemble many computer models. There aren’t as many HP computer models on I Fix it, but worth a try.

YouTube is also an excellent source for video step by step guide on how to disassemble, troubleshoot and repair your HP laptops. Simply search for your computer model plus “screen replacement”, or “disassembly” to find relevant guides.

HP Support Community is also good source to ask questions to get answers from community members.

Keep in mind that the members are not HP employees, they do not represent HP in anyway. Don’t expect HP customer support to assist you on this online forum.

Another place to look for is HP service manual. HP provides some video service manuals on YouTube which is quite handy. You’ll find HP’s official service manual in the video. This is useful because the videos are created by HP for servicing purpose without any clickbait or marketing incentives.

DIY repairs isn’t for everyone. You need to have some technical knowledge to attempt DIY repairs.

Best places to find HP computer repair centres in Sydney

With seeking professional HP computer repair centres, you have only 2 options:

• Repairs with the manufacturer – official HP repair centres, in this case.
• Repairs with third-party HP PC repair centres / local repairers (eg PC computer repair shops). These third-party HP repair centres are not owned nor supervised by HP. They are independent local businesses.

Possibly a third option is asking your employer’s company IT department who may have in-house IT employees to assist you first.

If your laptop has water damages, unfortunately, HP (and all other manufacturers) cannot repair water damaged laptops. We’ll explain further below.

HP do not have any retail stores in Australia for you to visit, unlike Apple store, Microsoft and Samsung stores.

The only option for you to get repairs by HP is to send it off to one of their official HP repair service centres (if they even have one in Australia). This means turn-around time is weeks away, if not months.

According to HP website, there is no authorised HP service centre in Australia. Your only option is to call HP directly to make an enquiry. I’m not sure if they would have a repair centre for you to send to.

This is where third-party HP computer PC repair service centres can help you. It might be your only option.

There are third-party HP computer repair centres / stores just about everywhere in Sydney. Third-party local HP computer repair centres, together with their network of local suppliers, can serve customers in every corner.

Of course, our store Safemode Computer Service is one. We have been repairing HP computers, PCs, laptops since 2004.

If you’re in Sydney, you can take your laptop to a local, third-party HP computer repair centre near you, or you can take it to our store if you are nearby. Most third-party HP repair centres will have an available slots for you on the same day.

Our HP computer repair centre accepts walk-in 7 days a week. You don’t need appointment to bring in. Just come in, anytime during our business hour.

What official HP repair centres can and cannot help you with

If you decide to send your computer directly to an official HP repair centres for services, keep in mind that, HP, and most other manufacturers, only fixes a limited number of issues on your computer:

• Restore your computer back to factory settings, which means all data will be wiped out.
• Replace screen for your laptops.
• Replace battery for your laptops.
• Replace defective parts that are covered by a recall program.
• Replace damaged parts under certain conditions (eg not damaged by water spill).

Benefits of repairing with official HP repair centres directly is that you are guaranteed to have original genuine parts installed of your computer, plus good – high quality control.

The downside is that, their repair service is very limited and time consuming. It could take weeks or months to get it repaired by HP, if it’s even possible.

I’m sorry to tell you that, more often it’s not possible to get repairs with official HP repair centres. They are manufacturers, not repairers. Repairs is simply not their main business.

For good reasons, HP will not do the followings:

• Repair water, liquid spill damaged HP computers.
• Repair old HP computer models (3 or 4+ year old computers).
• Fix sticky keyboard key problem.
• Manual removal of virus and spyware.
• Back up or recover your data from your PC.
• Upgrade your HP computer to make it run faster.
• Replace parts with non-HP parts or better ones.
• Repair on computers that had been repaired previously by a third-party technician.

In facts, it’s not just HP, all manufacturers do not provide such services. It’s not possible for them to do so, for many reasons.

Don’t waste your time seeking help from HP for the above.

It is likely that they will encourage you to purchase a new computer.

Unlike manufacturers, local third-party HP computer repair centres will repair what HP can, plus the things that HP cannot repair for you.

Because, it is in those third-party, local HP computer repairers’ best interests to repair your computer. It is within their expertise and is their main business to do so (they are not retailers nor manufacturers).

Repairs at a third-party HP computer repair centres often will cost you less than at manufacturers as well.

Local third-party HP computer repair centres have much lower overheads hence they can provide repairs at a much lower price point.

How much does it cost to repair my HP computer PC?

The price varies depending the type of repair, make and model of your HP computer. There is no ball-park figure nor one-size-fit-all.

You will find that most (if not all) HP computer repair centres, including official HP and third-party ones, do not give quotes without first checking your computer, except obvious issues such as battery or screen replacement.

This is common for many reasons:

• No HP repair centres employ 100% technicians. Phone calls may be answered by reception, or non-technical staff.
• Inconsistent prices: prices change as suppliers change prices, market price changes.
• Any prices without written form cannot be tracked.
• Giving prices without seeing the computer often leads to incorrect prices and unhappy customer experience.
• It will take significant time to diagnose and quote over the phone. The repair technicians need to focus on doing repairs instead of answering phone calls.

Since official HP repair centres do not disclose their repair prices to the public, I cannot give guidelines on how much official HP repair centres would charge for their repair services (or if they are willing to provide repairs).

For third-party HP repair centres, generally if your computer has software issue (eg virus), it may cost $50, $100 – $200.

Some HP repairers charge by hourly rate hence it varies depending how many hours you will take up with the technician. The more questions you have, the more work you have to get done, the more expensive it’ll get.

If your computer has hardware issue (i.e. hard drive failure, broken screen), it will involve cost for spare part plus labour, which price may vary $150-$1,000+.

I know, it’s a big range, but the price can vary significantly indeed. For most HP home computers though, it’s likely that it will be a few hundreds or less (AUD).

As a general rule, the more expensive your computer is, the more expensive it may cost to fix.

For example, the HP 13-aw0059TU laptop has stunning touch screen display. It’s a top end model. If you breaks this laptop screen, it will cost you more than $1,000 to replace.

While a regular HP home laptop screen repairs will cost $200 to $500 only.

How long does it take to repair my HP computer?

This varies depending on the problem, spare part availability and which computer repairer you use (official HP repair centres, or third-party HP computer repair centres).

HP, the manufacturer, may need a few weeks, or even months, to complete a repairs because they do not have retail stores.

You’ll need to send your computer to their repair service center or schedule a technician to come onsite.

While many third-party, local HP computer PC repair centres can provide same day repairs.

This is one of the biggest advantages third-party HP computer repairers have.

For our store – Safemode Computer Service, we commence testing and repairs on the same day.

Turn-around time is typically same day, next day, or 3-5 business days, or sometimes longer for major repairs.

Generally after you’ve approved our quote, we will commence the work immediately.

Repairing computers often requires spare parts. While most computer repairers will stock common parts to facilitate repair process, it’s not possible to have all parts in stock.

If a part needs to be ordered in, standard delivery time is 2-5 business days within Australia (subject to stock availability at suppliers).

Data backup, or data recovery process is time consuming, which affects turn-around time. Having backup of your data helps reduce turn-around time for repairs.

* Business days are Monday to Friday, excluding public holidays.

Our HP computer repairs service centres offer you these guarantees

Our computer PC repair services come with 90 day warranty, plus No fix no fee guarantee. See our full guarantee statement here.

Many spare parts come with 1 year, 3 year, or 5 year manufacturer warranty such as new hard drives, RAM, video card, CD drive, Power Supply Unit (PSU), motherboard, battery, charger etc.

You will receive this 1 year warranty for the spare part if it is supplied as part of the repair process.

We also give an upfront, no-obligation Free quote before carrying out the work.

What if there is something else wrong with my HP computer?

At Safemode Computer Service, we will repair other components for Free of charge if it is within reasonable cost.

After the initial inspection, we will give you a quote to repair your HP computer PC.

If there are other small components that were found damaged and not covered in the original quote, we will replace them for Free.

If the damaged components are expensive and will alter the price significantly, we will advise you early and give you the option to either pay the difference to repair the extra components, or to cancel the repairs and pay nothing.

Manufacturers, including HP, and major retailers will not provide this offer because they do not offer No fix No fee policy like ours, plus they do not have the expertise to repair the additional unexpected damages.

After your HP computer has been repaired by us successfully, it will come with 90 day guarantee, plus No fix no fee guarantee. See our full guarantee statement here.

What’s involved in a HP computer repairs process?

To put this simple, a HP computer repair process involves identifying and replacing faulty part(s) inside the computer.

Computers of any make are expected to last 3-4 years then it will need to be fixed. If you’re unlucky, it will only last 1-2 years. Then, a part needs to be replaced to get it back to working order again.

Your data may be at risk. It’s recommended to keep regular backup of your data to prevent data loss when your computer breaks down.

How to book for repairs for my HP computer?

To repair your HP computer at our store, you don’t need to make any booking. Simply bring the computer in at anytime during our business hour.

It’s not necessary to call us to book. We accept walk-in 7 days a week.

Want to rescue your laptop but still have questions? Feel free to call us at 1800 85 83 82.