Laptop Repair Sydney

Laptop not working? Speak to the laptop experts at Safemode Computer Service for fast, friendly laptop repairs in Sydney. We fix laptops in our shop or at your place, PC & Apple Mac.

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1800 85 83 82
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We’re rated in:

top 3 computer repairs shop sydney award 2020
top 3 computer repairs shop sydney award 2021
top 3 computer repairs shop sydney award 2022
best computer repairs shop sydney award 2022
top 3 computer repairs shop sydney award 2022

Same-day Laptop Repair in Sydney

Are you looking for repairs for your notebook laptop? Safemode Computer Service is a long-established laptop repair centre with a track record of experience in laptop repairs. We are rated in Best 3 Laptop Repair Centre in Sydney, 6 years in a row! Since 2004, we’ve done thousands of repairs on laptop, Apple Mac computers; including all makes: Dell, Lenovo, HP, Apple, Acer, ASUS, Gigabyte, Clevo, Razer, Samsung, Toshiba, Sony, Apple. We service Sydney, inner city, Inner West, lower north Sydney area. Appointments can be booked online easily 7 days a week. Walk-ins are also welcome. Visit our laptop repair shop today.

Why choose our laptop repair services

Expert computer repairs

Expert computer repairs

Our computer technicians have over 15 years of experience with both desktop PCs, laptops, Windows and Apple Mac computers, solving many problems for our customers.

While-you-wait FREE quote

While-you-wait FREE quote

Over many years, we have developed in-house tools to test computers within minutes and give you a Free quote on the spot. Our quote is obligation-free.

Same day repairs

Same day repairs

Our computer repair experts use proven, field-tested tools to diagnose and repair your computer. Our shop carry stock for common spare parts to complete most repairs on the same day.

High quality spare parts

High quality spare parts

We don’t compromise on quality. We use genuine manufacturer or higher-quality spare parts from trusted suppliers only. Many spare parts come with a 1-year warranty against defects.

Easy appointments

Easy online appointments

Appointments can be booked online easily or Walk-ins are welcome. Can't come to our store? We also offer Free Pickup & Delivery services*.

In-store or Onsite

In-store Repair or We come to you

For fast, on-the-spot services, schedule an in-store repair appointment today. Alternatively, we can come to you and fix at your place.

No Fix No Fee

No Fix, No Fee

We're only human, mistakes can happen, or your computer just can't be fixed. If you've followed our advice, and your computer is not fixed, we will fix it again for FREE, or give you a full refund.

Price beat guarantee

Price beat guarantee

Got a quote from another Sydney computer repairs shop? Show us and we'll beat it by 5%. Another computer saved, another happy customer. We don’t mind giving you the extra savings.

A greener planet

A greener planet

Repair is always cheaper than Replace. Repairs help reduce e-Waste trash on third-world countries. We also offer Free e-Waste recycling through our partner.

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Our Laptop Repair Services

As a professional computer repairer in Sydney, we can fix these problems:

  • Fix laptop freezing problems, spinning wheel cursor problem
  • Repairs laptops and notebooks not turning on, not starting.
  • Screen repairs for laptops, for all make: Dell, HP, Lenovo, Acer, ASUS, Toshiba, Clevo, Razer, Sony, Apple.
  • Replace laptop batteries. There are many batteries in the market, we only source batteries from our network of trusted suppliers.
  • Fix problems with notebook laptop running slow, unstable, crashes.
  • Repair water spill damages for notebook laptop
  • Repair Apple computers, including Apple MacBook, Apple MacBook Pro, and Apple MacBook Air laptops.
  • Remove virus and spyware from laptops
  • Fix blue screen of death errors on laptops and notebooks.
  • Troubleshoot Windows not starting problems, i.e. unsuccessful start-up repair, missing or corrupted DLL files, NTLDR missing error, blue screen errors, black screen errors, cannot log in to user profile, forgotten windows log-in password, etc.
  • Repair laptop screen problems, including replacing broken screens, fixing flickering screens, fixing laptop screen backlight issues, etc.
  • Replace or repair laptop keyboards.
  • Repair laptops with loosen, broken power socket DC jack.
  • Repair or replace damaged laptop motherboard.
  • Replace laptop hard drives, RAM, graphics video card, CD DVD drive, battery, power adaptor.
  • Replace or repair damaged laptop parts.
  • Fix problems with laptop making noise, dusty, over-heating issues.
  • Help recover data from laptops.
  • Help to set up laptops, printers, connect to the Internet and network, set up a secured wireless network, and firewall.
  • Troubleshoot internet problems, fix wireless problems.
  • Improve laptop speed, system maintenance and optimisation, boost performance, upgrades and much more.

Though most computer repair services are standardized, services can be tailored to your needs when necessary. For example, help to back up and restore specific files in your laptop, or help to set up certain email account in Microsoft Outlook.

Why we are different

Why Safemode Computer Service is different

Many computer technicians are not specialised in laptop repairs. Laptops are quite different from PC desktops due to their slim, sophisticated and delicate designs.

Our team has been working on laptops down to component levels for a number of years. We can fix problems that Apple stores or other manufacturers say No to you. We have workshop with dedicated tools to perform complicated laptop component repairs and a network of trusted suppliers for laptop parts. This allows us to provide services that many other places cannot.

Don’t take our word for it

We’re rated in the Best 3 computer repair centres in Sydney. Our customers have given us a star rating 4.5/5 (228) rating on Google reviews and 4.9/5 on True Local

We’ve been to see James at Safemode a few times now for laptop repairs. Thoroughly professional, responsive, knowledgeable and very reasonable cost. Well worth the travel across town.

— Jenny P

customer testimonial

Frequently asked questions

Your questions answered by our laptop experts.
Can’t find an answer? Call us on 1800 85 83 82

Repairing computer has a number of benefits over than buying a new one, because:

  • Cost for repairs is always cheaper than buying new.
  • You can keep your existing software license.
  • You can avoid hidden costs of buying new computer (purchase of new software license such as Microsoft Word, Excel, antivirus).
  • You can avoid cost of re-setup of computer, printer.
  • Even when you eventually decide to buy a new one, you’ll have a spare computer or you can resell it.
  • A greener planet. Small effort can help reduce the massive e-Waste problem.

We don’t just fix it, we can make it much faster! With the right tweak, your computer will fly!

All laptops will eventually break down.

If your laptop is Apple Mac, we have a dedicated article about how to test and repair Apple Mac computers.

If you’ve spilt water onto your laptop causing the problem, see our water damaged laptop repairs.

Below is problems that notebook laptops may have, even though you have done nothing wrong to it:

  • Laptop does not turn on at all. When this happen, it is most likely that it will need professional repairs.
  • Freezing problem. Not responding. Not opening apps. Mouse clicking does not respond.
  • Laptop may become very slow, taking a long time to start up and to open apps, documents.
  • Blank grey or black screen at startup and does not boot to Windows macOS.
  • Laptop does not boot, showing a folder icon with a question mark, or a circle with a slash through.
  • Windows or macOS does not boot. You see a loading bar when the computer starts, it takes a long time then freezes or turns off itself.
  • Laptop does not charge. The charger light may come or may not come in.
  • Laptop turns off itself, blacks out and shut down without warning.
  • Keyboard keys are sticky, not responding or jammed. This is typical when sugary drink was spilt onto keyboard.
  • Touchpad (aka trackpad) cursor does not move properly, it may jump around, or clicking / opening apps randomly.
  • Loud noise from laptop. The fan appears to be running at full speed all the time.
  • Shift key is always engaged or stuck. All letters become caps letters when you type.
  • An error message shows “Your computer has restarted from a problem…” at startup.
  • An error message shows “No bootable device” at startup.
  • Wireless in laptop does not work. It remains disabled and you cannot enable it. Or it may not detect any wireless network in the area.
  • Battery in laptop does not hold charge for long. It may only last for minutes, or suddenly turns off even though it has some charge left.
  • Battery in laptop has stopped working completely. The laptop needs to be plugged in with its charger to work. If you unplug the charger, the laptop turns off immediately.
  • Battery in laptop shows “Service battery” message, or “Replace soon”, or “Replace now”.
  • Both keyboard and touchpad in laptop stop working altogether.
  • Forgotten login password in laptop.
  • Windows laptop is locked with BitLocker key.

Other than that, your laptop may break down because of accidents such as drop, water liquid spill, power surge etc.

  • Impact damages such as drop, knock.
  • Cracked screen due to drop, knock, or an object was left on keyboard and the screen lid was closed.
  • Water liquid spill damage on laptops, or desktop PC, Apple iMac or Mac Pro (less common).
  • Virus spyware problem.
  • Power outage, power surge causing laptop not turning on.
  • Overheating problem, laptop computer gets really hot and may turn off itself. This is caused by dust clogging fan and heatsink inside the computer.

Now you’ve known that you’re not alone. Your laptop may have one of the above problems and need repairs.

Let’s look at why laptop computers break down.

All laptops are expected to last 3-4 years then it will need to be repaired. If you’re unlucky, it will only last 1-2 years then a repair is needed.

There is no single reason for laptops to break down. It is often difficult to trace back to find the exact cause of the issue.

Below is common causes for laptop computers to break:

  • Age of the computer: After 3 to 4 years, parts inside Apple Mac computers would have worn out and due for repairs or replacement.
  • Manufacturing problems: human errors can happen in productine line that lead to unexpected component failure later on.
  • Computer user error such as knock, drop, water liquid spill. Sometimes this could happen unknowingly. For example, water may have leaked from behind into the laptop. You did not see it because the screen lid was up blocking the view.
  • Humidity: Wet weather could be the blame for your laptop problems. Moisture in the air can short components inside computers.
  • Overheating problems: every computer, including Apple Mac computers, have a cooling system inside. Clogged dust, rust over the years causes overheating problem which lead to component failure.
  • “Planned obsolescence”: similar to the light bulb conspiracy, and it’s necessary in technology. You can read more about planned obsolescence of tech on BBC.
  • Power outage power surge: A storm, lightning strike in the area can kill your laptop. Power board with surge protector is inadequate to prevent this from happening.
  • Consumable parts: every battery is a consumable part. Computer batteries are expected to last 2 to 4 years and they degrade over time. This is perfectly normal.
  • Third-party manufacturer’s errors: One manufacturer cannot manufacture everything. Many parts are actually manufactured by third-party manufacturers. These manufacturers may have had errors in their production line. For example, Foxconn is known to manufacture many parts for Apple.
  • Bugs: I’m referring to real bugs and insects here. Cockroaches could have gone inside your laptops and caused troubles.

There are basic troubleshooting that you can try first before sending your laptop to repairs.

First, check your warranty cover. Your laptop might be covered by warranty from your supplier. Standard warranty for new computers is 1 or 2 years. You may have purchased extended warranty.

If any of these applies, contact your place or purchase. This is your best option. The repairs will be Free.

Other than that, DIY repairs or paying for professional laptop repairers will be your options.

It is recommended to always have backup of your data before any repair is attempted. Data loss may occur during any laptop repair process.

At-home Do-It-Yourself repairs

If your laptop had water spill damage, see our water damaged laptop guide instead.

If your laptop is an Apple Mac, see our guide on how to test Apple Mac computer instead.

Our blog provide guides for repairing a number of different problems on different types of laptops.

If your laptop still works partially, take your chance and back up your data.

Test, diagnose your laptop problems:

Repair keyboard problem:

  • Laptop keyboard issues most likely will need a new keyboard. DIY at home repairs is almost impossible.

Repairs on laptops not booting, not starting, hard drive errors, freezing problem:

Repairs on laptop not charging, not turning on:

Most of laptop repairs will require taking it apart. I Fix It provides comprehensive guides on how to disassemble many computers, from HP, Dell, to Apple MacBook Air or Pro laptops.

YouTube is also an excellent source for video step by step guide on how to disassemble, troubleshoot and repair your laptops.

Another place to look for is manufacturer service manual.

DIY repairs isn’t for everyone. You need to have some technical knowledge to attempt DIY repairs.

With seeking professional laptop repairs, you have only 2 options:

  • Repairs with manufacturers: Microsoft store, Apple store or send it to manufacturers such as Dell, HP, Lenovo.
  • Repairs with third-party , local repairers.

If your laptop has water damages, unfortunately, manufacturers cannot repair water damaged laptops. We’ll explain further below.

This is where local computer repairers can help you. It might be your only option.

There are local computer shops just about everywhere in Sydney. Of course, our store Safemode Computer Service is one. We have been repairing computers, laptops, Apple Mac since 2004.

If you’re in Sydney, you can take your laptop to a local computer repair store near you, or you can take it to our store if you are nearby. Most stores will have an available slots for you on the same day.

Our computer repair workshop accepts walk-in 7 days a week. Appointments and walk-ins are both welcome. Just come in, anytime during our business hour.

Manufacturers will provide certain repairs for your laptop. However, the fact is, manufacturers only fix a limited number of issues on your laptop:

  • Restore your laptop back to factory settings, which means all data will be wiped out.
  • Replace screen for your laptops.
  • Replace battery for your laptops.
  • Replace defective parts that are covered by a recall program.
  • Replace damaged parts under certain conditions (eg not damaged by water spill).

Benefits of repairing with manufacturers is that you are guaranteed to have original genuine parts installed of your laptop.

The downside is that, it could take weeks to get it repaired by manufacturers.

For good reasons, manufacturers (Apple stores included) will not do the followings:

  • Repair liquid spill damage computers
  • Repair old, “vintage” computer models (4 or 5+ year old computers)
  • Fix sticky keyboard key problem
  • Manual removal of virus and spyware
  • Back up or recover your data.
  • Upgrade your computers to make it run faster.
  • Repair on laptops that had been repaired previously by a third-party technician.

It’s not that manufacturers don’t want to be helpful and fix the above problems. All manufacturers do not provide such services. It’s not possible for them to do so, for many reasons.

Don’t waste your time seeking help from manufacturers for the above.

It is likely that they will encourage you to purchase a new computer.

Unlike manufacturers, local computer repairers will repair what manufacturers can, plus the things that manufacturers cannot repair for you.

Because, it is in those third-party local computer repairers’ best interests to repair your laptop. It is within their expertise and is their main business to do so (they are not retailers nor manufacturers).

Repairs at a local computer shop often will cost you less than at manufacturers as well.

Each Microsoft store, Apple store is crowded with their employees, high overheads. Thus, it’s impossible to get your laptop repaired with them cheaply.

Local computer repair stores also have much lower overheads hence they can provide repairs at a much lower price point.

The price varies depending the type of repair, make and model of your laptop. There is no ball-park figure nor one-size-fit-all.

You will find that most (if not all) computer repairers, including Apple stores, do not give quotes without first checking your computer.

This is common for many reasons:

  • No companies employ 100% technicians. Phone calls may be answered by reception, or non-technical staff.
  • Inconsistent prices: prices change as suppliers change prices, market price changes.
  • Any prices without written form cannot be tracked.
  • Giving prices without seeing the computer often leads to incorrect prices and unhappy customer experience.
  • It will take significant time to diagnose and quote over the phone. The repair technicians need to focus on doing repairs instead of answering phone calls.

Generally if your laptop has software issue (eg virus), it may cost $50, $100 – $200.

If your laptop has hardware issue (i.e. hard drive failure, broken screen), it will involve cost for spare part plus labour, which price may vary $150-$1,000+.

I know, it’s a big range, but the price can vary significantly indeed.

As a general rule, the more expensive your computer is, the more expensive it may cost to fix.

An Apple MacBook Pro Retina  display laptop is a premium laptop, which costs more to repair because due to more expensive spare part cost.

This varies depending on the problem, spare part availability and which computer repairer you use (manufacturers, or third-party computer repairers).

Most manufacturers need weeks, or sometimes longer for major repairs. Yes, weeks, not days.

The exception is Microsoft store or Apple store where they can shorter turn-around time, approx 3-5 business days, or sometimes longer for major repairs.

The trouble is that, it may be a few weeks wait to get an appointment at these stores.

While many third-party local computer repairers can provide same day repairs.

For our store – Safemode Computer Service, turn-around time is typically same day, next day, or 3-5 business days, or sometimes longer for major repairs.

Generally after you’ve approved our quote, we will commence the work immediately.

Repairing computers often requires spare parts. While most computer repairers will stock common parts to facilitate repair process, it’s not possible to have all parts in stock.

If a part needs to be ordered in, standard delivery time is 2-5 business days within Australia (subject to stock availability at suppliers).

Data backup, or data recovery process is time consuming, which affects turn-around time. Having backup of your data helps reduce turn-around time for repairs.

* Business days are Monday to Friday, excluding public holidays.

Our notebook laptop repair services come with 1-year warranty, plus No fix no fee guarantee. See our full guarantee statement here.

We also give an upfront, no-obligation Free quote before carrying out the work.

Many spare parts come with 1 year manufacturer warranty such as new hard drives, RAM, battery, charger etc. You will receive this 1 year warranty for the spare part if it is supplied as part of the repair process.

At Safemode Computer Service, we will repair other components for Free of charge if it is within reasonable cost.

After the initial inspection, we will give you a quote to repair your notebook laptop.

If there are other small components that were found damaged and not covered in the original quote, we will replace them for Free.

If the damaged components are expensive and will alter the price significantly, we will advise you early and give you the option to either pay the difference to repair the extra components, or to cancel the repairs and pay nothing.

Manufacturers, including Apple, and many other companies will not provide this offer because they do not offer No fix No fee policy like ours, plus they do not have the expertise to repair the additional unexpected damages.

After your notebook laptop has been repaired by us successfully, it will come with 90 day guarantee, plus No fix no fee guarantee. See our full guarantee statement here.

To put this simple, a notebook laptop repair process involves identifying and replacing faulty part(s) inside the laptop.

Laptops of any make (including Apple MacBook laptops) are expected to last 3-4 years then it will need to be fixed. If you’re unlucky, it will only last 1-2 years. Then, a part needs to be replaced to get it back to working order again.

Your data may be at risk. It’s recommended to keep regular backup of your data to prevent data loss when your computer breaks down.

Most laptops nowadays have sophisticated designs and require dedicated tools to repair. DIY at-home laptop repairs have become much harder.

You’ll risk damaging your laptop further if you have prior experience in fixing laptops. If you have some experience fixing laptops, you can attempt DIY repairs. Read more about DIY laptop repairs vs professional repairs.

Laptop Repair Sydney