Notebook Laptop Repairs

Same day notebook laptop repairs in Sydney

Are you looking for repairs for your notebook laptop?

We’ll show you what problems that laptops commonly have, what you can do first yourself to fix it, what manufacturers can and cannot help you with, how and where you can get it repaired.

We are rated in Best 3 Notebook Laptop Repair Centre in Sydney, 6 years in a row! Since 2004, we’ve done thousands of repairs on notebook laptop, Apple Mac computers; including all makes: Dell, Lenovo, HP, Apple, Acer, ASUS, Gigabyte, Clevo, Razer, Samsung, Toshiba, Sony, Apple.

We service Sydney, inner city, Inner West, lower north Sydney area. Walk-in is accepted 7 days a week, no appointment required.

Need your computer repaired right now?
To go ahead and book for repair services, please visit our store.

Repairing computer has a number of benefits over than buying a new one, because:

  • Cost for repairs is always cheaper than buying new.
  • You can keep your existing software license.
  • You can avoid hidden costs of buying new computer (purchase of new software license such as Microsoft Word, Excel, antivirus).
  • You can avoid cost of re-setup of computer, printer.
  • Even when you eventually decide to buy a new one, you’ll have a spare computer or you can resell it.
  • A greener planet. Small effort can help reduce the massive e-Waste problem.

We don’t just fix it, we can make it much faster! With the right tweak, your computer will fly!

Need same day computer repairs?

We’re rated in Top 3 computer repairs shop in Sydney from 2016 to 2022.
Open 7 days a week. Walk-in accepted. No appointment required.

Visit our store

All notebook laptop may have these problems that need repairs

All laptops will eventually break down.

If your laptop is Apple Mac, we have a dedicated article about how to test and repair Apple Mac computers.

If you’ve spilt water onto your laptop causing the problem, see our water damaged laptop repairs.

Below is problems that notebook laptops may have, even though you have done nothing wrong to it:

  • Laptop does not turn on at all. When this happen, it is most likely that it will need professional repairs.
  • Freezing problem. Not responding. Not opening apps. Mouse clicking does not respond.
  • Laptop may become very slow, taking a long time to start up and to open apps, documents.
  • Blank grey or black screen at startup and does not boot to Windows macOS.
  • Laptop does not boot, showing a folder icon with a question mark, or a circle with a slash through.
  • Windows or macOS does not boot. You see a loading bar when the computer starts, it takes a long time then freezes or turns off itself.
  • Laptop does not charge. The charger light may come or may not come in.
  • Laptop turns off itself, blacks out and shut down without warning.
  • Keyboard keys are sticky, not responding or jammed. This is typical when sugary drink was spilt onto keyboard.
  • Touchpad (aka trackpad) cursor does not move properly, it may jump around, or clicking / opening apps randomly.
  • Loud noise from laptop. The fan appears to be running at full speed all the time.
  • Shift key is always engaged or stuck. All letters become caps letters when you type.
  • An error message shows “Your computer has restarted from a problem…” at startup.
  • An error message shows “No bootable device” at startup.
  • Wireless in laptop does not work. It remains disabled and you cannot enable it. Or it may not detect any wireless network in the area.
  • Battery in laptop does not hold charge for long. It may only last for minutes, or suddenly turns off even though it has some charge left.
  • Battery in laptop has stopped working completely. The laptop needs to be plugged in with its charger to work. If you unplug the charger, the laptop turns off immediately.
  • Battery in laptop shows “Service battery” message, or “Replace soon”, or “Replace now”.
  • Both keyboard and touchpad in laptop stop working altogether.
  • Forgotten login password in laptop.
  • Windows laptop is locked with BitLocker key.

Other than that, your laptop may break down because of accidents such as drop, water liquid spill, power surge etc.

  • Impact damages such as drop, knock.
  • Cracked screen due to drop, knock, or an object was left on keyboard and the screen lid was closed.
  • Water liquid spill damage on laptops, or desktop PC, Apple iMac or Mac Pro (less common).
  • Virus spyware problem.
  • Power outage, power surge causing laptop not turning on.
  • Overheating problem, laptop computer gets really hot and may turn off itself. This is caused by dust clogging fan and heatsink inside the computer.

Now you’ve known that you’re not alone. Your laptop may have one of the above problems and need repairs.

Let’s look at why laptop computers break down.

Why laptop computer breaks down

All laptops are expected to last 3-4 years then it will need to be repaired. If you’re unlucky, it will only last 1-2 years then a repair is needed.

There is no single reason for laptops to break down. It is often difficult to trace back to find the exact cause of the issue.

Below is common causes for laptop computers to break:

  • Age of the computer: After 3 to 4 years, parts inside Apple Mac computers would have worn out and due for repairs or replacement.
  • Manufacturing problems: human errors can happen in productine line that lead to unexpected component failure later on.
  • Computer user error such as knock, drop, water liquid spill. Sometimes this could happen unknowingly. For example, water may have leaked from behind into the laptop. You did not see it because the screen lid was up blocking the view.
  • Humidity: Wet weather could be the blame for your laptop problems. Moisture in the air can short components inside computers.
  • Overheating problems: every computer, including Apple Mac computers, have a cooling system inside. Clogged dust, rust over the years causes overheating problem which lead to component failure.
  • “Planned obsolescence”: similar to the light bulb conspiracy, and it’s necessary in technology. You can read more about planned obsolescence of tech on BBC.
  • Power outage power surge: A storm, lightning strike in the area can kill your laptop. Power board with surge protector is inadequate to prevent this from happening.
  • Consumable parts: every battery is a consumable part. Computer batteries are expected to last 2 to 4 years and they degrade over time. This is perfectly normal.
  • Third-party manufacturer’s errors: One manufacturer cannot manufacture everything. Many parts are actually manufactured by third-party manufacturers. These manufacturers may have had errors in their production line. For example, Foxconn is known to manufacture many parts for Apple.
  • Bugs: I’m referring to real bugs and insects here. Cockroaches could have gone inside your laptops and caused troubles.

What you can try first yourself to fix the problem

There are basic troubleshooting that you can try first before sending your laptop to repairs.

First, check your warranty cover. Your laptop might be covered by warranty from your supplier. Standard warranty for new computers is 1 or 2 years. You may have purchased extended warranty.

If any of these applies, contact your place or purchase. This is your best option. The repairs will be either Free.

Other than that, DIY repairs or paying for professional laptop repairers will be your options.

It is recommended to always have backup of your data before any repair is attempted. Data loss may occur during any laptop repair process.

At-home Do-It-Yourself repairs

If your laptop had water spill damage, see our water damaged laptop guide instead.

If your laptop is an Apple Mac, see our guide on how to test Apple Mac computer instead.

Our blog provide guides for repairing a number of different problems on different types of laptops.

If your laptop still works partially, take your chance and back up your data.

Test, diagnose your laptop problems:

Repair keyboard problem:

  • Laptop keyboard issues most likely will need a new keyboard. DIY at home repairs is almost impossible.

Repairs on laptops not booting, not starting, hard drive errors, freezing problem:

Repairs on laptop not charging, not turning on:

Most of laptop repairs will require taking it apart. I Fix It provides comprehensive guides on how to disassemble many computers, from HP, Dell, to Apple MacBook Air or Pro laptops.

YouTube is also an excellent source for video step by step guide on how to disassemble, troubleshoot and repair your laptops.

Another place to look for is manufacturer service manual.

DIY repairs isn’t for everyone. You need to have some technical knowledge to attempt DIY repairs.

The best places to get professional notebook laptop repairs in Sydney

With seeking professional laptop repairs, you have only 2 options:

  • Repairs with manufacturers: Microsoft store, Apple store or send it to manufacturers such as Dell, HP, Lenovo.
  • Repairs with third-party , local repairers.

If your laptop has water damages, unfortunately, manufacturers cannot repair water damaged laptops. We’ll explain further below.

This is where local computer repairers can help you. It might be your only option.

There are local computer shops just about everywhere in Sydney. Of course, our store Safemode Computer Service is one. We have been repairing computers, laptops, Apple Mac since 2004.

If you’re in Sydney, you can take your laptop to a local computer repair store near you, or you can take it to our store if you are nearby. Most stores will have an available slots for you on the same day.

Our computer repair workshop accepts walk-in 7 days a week. You don’t need appointment to bring in. Just come in, anytime during our business hour.

What manufacturers can and cannot help you with

Manufacturers will provide certain repairs for your laptop. However, the fact is, manufacturers only fix a limited number of issues on your laptop:

  • Restore your laptop back to factory settings, which means all data will be wiped out.
  • Replace screen for your laptops.
  • Replace battery for your laptops.
  • Replace defective parts that are covered by a recall program.
  • Replace damaged parts under certain conditions (eg not damaged by water spill).

Benefits of repairing with manufacturers is that you are guaranteed to have original genuine parts installed of your laptop.

The downside is that, it could take weeks to get it repaired by manufacturers.

For good reasons, manufacturers (Apple stores included) will not do the followings:

  • Repair liquid spill damage computers
  • Repair old, “vintage” computer models (4 or 5+ year old computers)
  • Fix sticky keyboard key problem
  • Manual removal of virus and spyware
  • Back up or recover your data.
  • Upgrade your computers to make it run faster.
  • Repair on laptops that had been repaired previously by a third-party technician.

It’s not that manufacturers don’t want to be helpful and fix the above problems. All manufacturers do not provide such services. It’s not possible for them to do so, for many reasons.

Don’t waste your time seeking help from manufacturers for the above.

It is likely that they will encourage you to purchase a new computer.

Unlike manufacturers, local computer repairers will repair what manufacturers can, plus the things that manufacturers cannot repair for you.

Because, it is in those third-party local computer repairers’ best interests to repair your laptop. It is within their expertise and is their main business to do so (they are not retailers nor manufacturers).

Repairs at a local computer shop often will cost you less than at manufacturers as well.

Each Microsoft store, Apple store is crowded with their employees, high overheads. Thus, it’s impossible to get your laptop repaired with them cheaply.

Local computer repair stores also have much lower overheads hence they can provide repairs at a much lower price point.

Need same day computer repairs?

We’re rated in Top 3 computer repairs shop in Sydney from 2016 to 2022.
Open 7 days a week. Walk-in accepted. No appointment required.

Visit our store

As a professional computer repairer in Sydney, our notebook laptop repair services include:

  • Fix laptop freezing problems, spinning wheel cursor problem
  • Repairs laptops and notebooks not turning on, not starting.
  • Screen repairs for laptops, for all make: Dell, HP, Lenovo, Acer, ASUS, Toshiba, Clevo, Razer, Sony, Apple.
  • Replace laptop batteries. There are many batteries in the market, we only source batteries from our network of trusted suppliers.
  • Fix problems with notebook laptop running slow, unstable, crashes.
  • Repair water spill damages for notebook laptop
  • Repair Apple computers, including Apple MacBook, Apple MacBook Pro, and Apple MacBook Air laptops.
  • Remove virus and spyware from laptops
  • Fix blue screen of death errors on laptops and notebooks.
  • Troubleshoot Windows not starting problems, i.e. unsuccessful start-up repair, missing or corrupted DLL files, NTLDR missing error, blue screen errors, black screen errors, cannot log in to user profile, forgotten windows log-in password, etc.
  • Repair laptop screen problems, including replacing broken screens, fixing flickering screens, fixing laptop screen backlight issues, etc.
  • Replace or repair laptop keyboards.
  • Repair laptops with loosen, broken power socket DC jack.
  • Repair or replace damaged laptop motherboard.
  • Replace laptop hard drives, RAM, graphics video card, CD DVD drive, battery, power adaptor.
  • Replace or repair damaged laptop parts.
  • Fix problems with laptop making noise, dusty, over-heating issues.
  • Help recover data from laptops.
  • Help to set up laptops, printers, connect to the Internet and network, set up a secured wireless network, and firewall.
  • Troubleshoot internet problems, fix wireless problems.
  • Improve laptop speed, system maintenance and optimisation, boost performance, upgrades and much more.

Though most computer repair services are standardized, services can be tailored to your needs when necessary. For example, help to back up and restore specific files in your laptop, or help to set up certain email account in Microsoft Outlook.

How much does it cost to repair my laptop?

The price varies depending the type of repair, make and model of your laptop. There is no ball-park figure nor one-size-fit-all.

You will find that most (if not all) computer repairers, including Apple stores, do not give quotes without first checking your computer.

This is common for many reasons:

  • No companies employ 100% technicians. Phone calls may be answered by reception, or non-technical staff.
  • Inconsistent prices: prices change as suppliers change prices, market price changes.
  • Any prices without written form cannot be tracked.
  • Giving prices without seeing the computer often leads to incorrect prices and unhappy customer experience.
  • It will take significant time to diagnose and quote over the phone. The repair technicians need to focus on doing repairs instead of answering phone calls.

Generally if your laptop has software issue (eg virus), it may cost $50, $100 – $200.

If your laptop has hardware issue (i.e. hard drive failure, broken screen), it will involve cost for spare part plus labour, which price may vary $150-$1,000+.

I know, it’s a big range, but the price can vary significantly indeed.

As a general rule, the more expensive your computer is, the more expensive it may cost to fix.

An Apple MacBook Pro Retina  display laptop is a premium laptop, which costs more to repair because due to more expensive spare part cost.

How long does it take to repair my laptop?

This varies depending on the problem, spare part availability and which computer repairer you use (manufacturers, or third-party computer repairers).

Most manufacturers need weeks, or sometimes longer for major repairs. Yes, weeks, not days.

The exception is Microsoft store or Apple store where they can shorter turn-around time, approx 3-5 business days, or sometimes longer for major repairs.

The trouble is that, it may be a few weeks wait to get an appointment at these stores.

While many third-party local computer repairers can provide same day repairs.

For our store – Safemode Computer Service, turn-around time is typically same day, next day, or 3-5 business days, or sometimes longer for major repairs.

Generally after you’ve approved our quote, we will commence the work immediately.

Repairing computers often requires spare parts. While most computer repairers will stock common parts to facilitate repair process, it’s not possible to have all parts in stock.

If a part needs to be ordered in, standard delivery time is 2-5 business days within Australia (subject to stock availability at suppliers).

Data backup, or data recovery process is time consuming, which affects turn-around time. Having backup of your data helps reduce turn-around time for repairs.

* Business days are Monday to Friday, excluding public holidays.

Our notebook laptop repair services offer you these guarantees

Our notebook laptop repair services come with 90 day warranty, plus No fix no fee guarantee. See our full guarantee statement here.

We also give an upfront, no-obligation Free quote before carrying out the work.

Many spare parts come with 1 year manufacturer warranty such as new hard drives, RAM, battery, charger etc. You will receive this 1 year warranty for the spare part if it is supplied as part of the repair process.

What if there is something else wrong with my notebook laptop?

At Safemode Computer Service, we will repair other components for Free of charge if it is within reasonable cost.

After the initial inspection, we will give you a quote to repair your notebook laptop.

If there are other small components that were found damaged and not covered in the original quote, we will replace them for Free.

If the damaged components are expensive and will alter the price significantly, we will advise you early and give you the option to either pay the difference to repair the extra components, or to cancel the repairs and pay nothing.

Manufacturers, including Apple, and many other companies will not provide this offer because they do not offer No fix No fee policy like ours, plus they do not have the expertise to repair the additional unexpected damages.

After your notebook laptop has been repaired by us successfully, it will come with 90 day guarantee, plus No fix no fee guarantee. See our full guarantee statement here.

What’s involved in a notebook laptop repair process?

To put this simple, a notebook laptop repair process involves identifying and replacing faulty part(s) inside the laptop.

Laptops of any make (including Apple MacBook laptops) are expected to last 3-4 years then it will need to be fixed. If you’re unlucky, it will only last 1-2 years. Then, a part needs to be replaced to get it back to working order again.

Your data may be at risk. It’s recommended to keep regular backup of your data to prevent data loss when your computer breaks down.

Need same day computer repairs?

We’re rated in Top 3 computer repairs shop in Sydney from 2016 to 2022.
Open 7 days a week. Walk-in accepted. No appointment required.

Visit our store

Should you repair your own laptop or pay for professional laptop repairs?

DIY Repairs vs Professional Repairs

The truth is everyone has access to the Internet and at least has done some DIY at home repairs on their computers.

It is easy enough to do some research on Google and see if other people have come across the same computer problem that you are having and check if anyone else has managed to fix it.

Here I will explain the differences between a Do It Yourself at home computer repairs and a Professional repairs done at a repair center such as at our store – Safemode Computer Service.

I will also explain further details of our repair processes so you have a better understanding of how we fix computers.

Let’s analyse DIY computer repairs at home vs Professional repairs:

Internet research process

Surely everyone has done this. In facts, we ourselves love to do this.

And yes, even experienced computer technicians like ourselves will often need to look up on the Internet on how to fix certain computer problems.

It’s not just for repairing computers, I love DIY myself and we DIY lots of things at our workshop and at home too.

Two brains’ thinking is always better than one. Having feedback from other computer technicians and other computer users is always helpful.

So, don’t be surprised when we – the computer experts, say “we will do some research on the Internet”.

The main difference between you (as a normal computer user) doing your research on the Internet vs us (as a computer repairer) doing our research on the Internet is that we know where to look for the right piece of information and we can tell whether the information from a website, or a forum, or a comment on YouTube is the correct one to follow or not.

This has a lot to do with experience. “Practice makes perfect”. When you repair computer on a daily basis, you also get better at finding information on how to fix computers.

We also keep a knowledge base on our local server of previous repair experiences that we had to help ourselves when we face the same problems we fixed before.

This knowledge base is very handy and make a real difference. We have access to our training manuals and repair manuals that we have accumulate from years of being in the industry, written and updated by all technicians who have worked in our store before.

This makes a huge difference comparing to one who has just started looking up on the Internet on fixing his computer issue.

Let me give you an example: your computer “freezes” and you want to find out if anyone else has had this problem and how to fix it.

You have found on some online forums that some other people also had the same “freezing” issue and managed to fix it by, say some fixed it by doing “sfc /scannow” command, some fixed it by “reinstalling Windows”, etc.

However, what you don’t know is that most of these users claim that they are having the same “freezing” computer problem, but they are not aware that they are actually having a completely different computer problem in the first place.

Thus, the fixes that they mentioned may not actually apply to yours.

I will explain this example in more details: after you log into your user account, your computer is very slow and you cannot open programs or files, it takes forever to open your Word document and you often see the spinning wheel, you had to turn off the computer and restart it, then you call it: “it freezes on me”.

While another person (say, his name is Andrew) has an issue that after logging into his user account, his computer often just completely freezes up, he could not move the mouse or use the keyboard, he had no choice but to turn off the computer and restart it. Andrew also calls it “freeze”.

However, in this case, Andrew and you are having 2 different computer problems here. (What? Both computers “freeze”).

Indeed, your computer problem should be called “non-responsive” and Andrew’s one is indeed “computer freezes”.

The difference is small: when your computer became “non-responsive”, you still could move the mouse, the spinning wheel still spins.

While Andrew could not move the mouse, his computer had completely frozen on him, nothing moves, the spinning wheel had stopped spinning and he had to turn the computer off.

Thus, what fixes Andrew’s computer will not fix your computer problem.

If you are reading whatever Andrew is suggesting or whoever is suggesting Andrew, you are wasting your time for looking at the wrong information in the first place.

We – as an experienced computer repair, could tell this small difference so we would know not to try whatever Andrew is trying to fix your computer problem.

I will give you another example: you have an Apple MacBook Pro 13” 2011 laptop, your computer cannot boot Mac OS, it shows a loading bar at start-up, it takes a long time and just turns off about half way through.

While another person (say, her name is Caroline) has an Apple iMac 27” 2011 that appears to have the exact same problem, it turns on, it shows a loading bar at startup, it takes a long time and the computer just turns off about half way through.

Hence, you would naturally presume that Caroline is having the same computer problem as yours.

However, you may not know that you and Caroline probably are having 2 very different problems here.

Your Apple MacBook Pro 13” 2011 laptop possibly could have a hard drive failure. While Caroline’s Apple iMac 27” 2011 possibly has a faulty video card instead.

What, why? It has the same problem, doesn’t it?

The answer is Yes and No.

You and Caroline may have the same problem, but more likely that you and Caroline are having different problems here.

The difference is tiny: when your computer turned off half way through at start-up, it had turned off completely and went silent, while Caroline’s iMac did not turn off completely, its screen just went blank only, her iMac computer was still on but its screen had gone black.

Thus, both you and Caroline assumed that your computers had the exact same problem, but it is indeed not the same problem and caused by different parts of the computer.

Whatever Caroline did to fix her Apple iMac would not fix your Apple MacBook Pro laptop.

Understanding this tiny difference makes a big difference to troubleshooting and replacing the correct part for yours and Caroline’s computer.

Keep in mind that many computer problems appear to be same, but these problems could have small differences that normal computer users could not tell.

Also, many computer problems are indeed the same, but they could be caused by different part failure in the computer.

For example: a faulty screen, or a faulty RAM, or a faulty video card, or a faulty CPU, or a faulty PSU, or a faulty motherboard can all cause a blank screen issue on your computer.

Finding the right fault and working out which part is faulty

If your computer or laptop cannot start Windows or Mac OS, it is most likely a hardware problem. If you look into software fixes, it will most likely just be a temporary patch fix only.

The faulty part is still inside your computer, soon or later the same or similar problems will return due to the facts that the faulty component is still being used in the computer.

This is extremely important when it is a hard drive, RAM or video card fault.

Your computer may appear to work normally after you try software patches, or reinstalling OS, but this fix will never fix the problem permanently.

Many people waste money on “quick fix” that only lasts for a few weeks or months, then have to pay again to fix the same problem later on.

Experienced computer technicians are well aware of these “quick fix” techniques (running chkdsk utility, reflowing or reballing graphics chipset, reinstalling OS without replacing faulty hard drive etc) but choose not to do so to avoid wasting time fixing the same problem again under warranty.

We at Safemode Computer Service, are aware of these repair techniques, and avoid doing so at all cost. If we find that there is a smallest chance that a hard drive is faulty, then we will put through a recommendation to replace it.

You should also take into accounts that it is not possible to test “everything” in a computer. Such tool (to test “everything”) does not exist although we wish they exist as much as you do.

For example, if some of the keys in your laptop does not work, no diagnostic tools will be able to tell you.

The only way to know if the keyboard works properly is to boot the computer to a working OS, open up a Word document and start typing to check every single key.

Manufacturers release tools to test their products for end users and qualified technicians to do so.

However, these tools cannot guarantee that their diagnostics results are always accurate either.

It is often time consuming to do all tests provided by manufacturers, and even if you do all the tests and the suspected part passes all the tests, it does not mean that the part is 100% working either.

For example, hard drive tests include Read, Write tests, which then include short and extended tests. It will take you a good few hours to do all of these tests.

If a hard drive passes all of these tests, there is a chance that the drive is still faulty (we have seen this a number of times).

You should also note that a Write test may wipe out data on your current computer hard drive, thus we cannot do this test on customer’s computers.

This is where experience play an important part in working out where the fault is in your computer, or laptop.

Experienced computer technicians understand how computer works, which part does what in your computer to make conclusion on where the fault is.

Training manual that has been updated from different technicians, based on years of experience become a great help for us.

Having spare parts handy

This is where computer laptop workshop has a huge advantage over regular computer users.

Our workshop is filled with tools, spare parts, machines that we have purchased over the years. If a part cannot be tested, we can always just temporarily install a spare part in to test it out.

Of course, we cannot just install a spare part to test everything.

For example, replacing motherboard in a laptop could be difficult and time consuming, we cannot just install a spare motherboard into a laptop just for the sake of testing it out to give a quote.

In contrary to common assumption, I actually do not always disassemble computers, install spare parts to test computers out to quote.

I use external testing tools, training manual to do our testing and quoting instead.

This is quite important for testing laptops and Apple Mac computers because disassembling these computers can be difficult, higher risk of damaging internal components just for testing purposes.

However spare parts are often used during the actual repair process itself (after quote has been approved by customer).

Getting the right spare part

Once you have done your research, you will most likely need to buy a spare part to fix your computer.

Majority of repairs that we do is hardware repairs. It is very important to get the correct part to replace the faulty one in your computer.

This is especially more important when it comes to fixing laptops, Apple Mac (including Apple iMac, Apple MacBook Pro, Mac Mini, Mac Pro, MacBook Pro Retina display laptops, MacBook Pro Retina display with function key or touch bar models).

Windows desktop PC have more range of spare parts for you to select from.

While with laptops and Apple Mac, it has to be a compatible part. For example, you cannot install a M.2 NVMe solid state drive into a M.2 SATA slot in a laptop, even though the connection plug may look the same and it fits in.

This is because the technology behind it is different and the SATA slot will not recognise the NVMe drive.

Usually newer models of parts are manufactured every year or so. Manufacturers do not always release a document to the public stating which computer models will be compatible with their new line of products.

Even experienced computer technicians may purchase an incompatible part from time to time. You, as a normal computer user, have a much higher chance of paying for a spare part that you cannot use.

Often, the part cannot be returned if you simply purchased a wrong one and opened the package, while computer technicians can always keep the wrong part for other repairs in the future.

Thus, you are risking wasting more time and money rather than fixing your computer.

Having the right tools in place

What is more frustrating than having done all of your research, getting the right spare part in, opening up your laptop, and then you realise that you do not have the correct screwdriver to fully disassemble your computer.

You are half way there, there is a big mess on your desk and you just cannot continue your DIY repairs because you cannot unscrew a few special screws from your laptop.

This is quite important for Apple Mac computers and ultrabook laptops because they often have small torx or pentalope screws that normal phillips screwdriver cannot remove.

In our workshop, we have boxes of different tools that we purchased throughout our years in the business, so the repairs become easier for us.

A perfect repair requires the perfect tools to start with.

It is common that, to fix your computer, you need another computer to start with.

This is especially true for data backup and recovery process, testing process.

Most people have only one working computer at a time. Some may have a second spare computer, which is often not adequate to be used as a tool to test the broken one. Purchasing another computer just to fix your current computer is never worth it.

Risks during a computer repair process

Now you have got the testing done, you have (hopefully) confirmed what the fault is, you have the right tools in place, it is now time to repair your computer.

You still face a risk during the repairs itself.

You may accidentally damage a component or forget something inside the laptop. You have spent hours preparing for this moment, and now you may just well make it worse.

And since you do not have a wide range of spare parts and tools handy, a small error you made may cause you a much bigger headache.

Some common DIY errors are: using wrong tools such as wrong screwdrivers, damaging internal laptop components due to inexperience in disassembling laptops, forgetting which screws go into where, finding out that you have some components left out after you have assembled the laptop.

Risks in post-repairs

Let’s just say that you have done a perfect repair. Now you turn on the computer and hope that it will work. What if it does not? Hours of your effort and money spent so far is wasted!

The truth is, computer problem can be quite complicated at times, and let’s face it, some computer problem just cannot be fixed!

We – computer repairers with 15+ years of experience, still make wrong diagnostics sometimes. We are just human being. Some problem just gets the better of us, this will always happen every now and then.

Being a computer shop, we can always keep the parts for next repair jobs that we do, while you can’t.

I will give you an example: a Lenovo laptop that failed to boot Windows, it shows “no bootable device” error at start-up, or “no operating system found” error, or just a black screen with a blinking cursor.

This could be a hard drive failure that the laptop could not detect the internal hard drive.

Now, if you replace the drive with a new one, chances are, the exact same problem may remain.

This is because, the drive is connected to the motherboard via an adaptor cable, or sometimes it is connected directly to the motherboard itself. If the adaptor cable, or the socket on the motherboard is damaged, the motherboard will fail to detect the hard drive, and it will end up with the exact same problem as a hard drive failure.

Thus, there is no guarantee that replacing the drive is going to fix the problem.

And as mentioned above, there is no tool to test the hard drive 100% accurately, you will never know for sure that the hard drive is the real problem, or the adaptor cable or the motherboard is the problem.

Should you DIY at home or have a professional to repair your computer?

The answer is always to have a professional to repair it of course, for all the above reasons.

A good repair always needs the right tools, a good range of spare parts available, extensive experience to minimize the risks in every step, and an exit plan if things do not work out as planned.

Having said that, DIY is always a thrill and a hobby for some. We understand this very well as we love DIY ourselves.

We, you and everyone else love to DIY many things in our life, and DIY your own computer, laptop, Apple Mac repairs might just be one of it, if you are willing to take the risk. Good luck.

Complimentary fan and heatsink cleaning when you use our computer laptop repair services*

When you have your computer repaired by us, you may get a complimentary fan and heatsink cleaning services done professionally by our experienced technicians*. This help prevent over-heating problem in your computer, especially true for laptops, and prolong the life of your computer.

* Not all repairs qualify for complimentary fan and heatsink cleaning. If you would like to know if your computer repair is eligible for this, please consult with our technician after booking in for repairs.

In the article below, we demonstrate how to clean fans and heatsink in Dell XPS 13 and Dell XPS 15 laptops.

Cleaning dust from fans and heatsink in Dell XPS 13 and 15 Laptop, prevent over-heating problem

The Dell XPS 13 and 15 laptops are desirable laptops with high quality 13” and 15” screen, slim portable design and one of the best ultrabook laptops out there in the market.

Laptop Repair Service Centre

These computers work well but they do have their own problems over the years (most computers do).

In this article, we show you a simple but very effective way to prolong the life of laptop of your Dell XPS 13 or 15 laptop by cleaning dust from its fan and heatsink, preventing overheating issue.

Over-heating is very common for computers, especially for laptops due to their compact design and smaller fans comparing to desktop computers. If you clean dust out of your computer regularly, you will significantly prolong the life of your computer and surely will pay off the cost of the computer.

Cleaning the fans and heatsink in Dell XPS 13 and 15 laptops is simple yet effective.

First, turn off the laptop and flip it around.

Remove all visible screws on the bottom cover. There are 2 hidden screws under the metal flap at the middle in Dell XPS 15 laptop (or 1 hidden screw in Dell XPS 13 laptop), remove them as well.

Now you will see what’s inside the laptop.

You can see the 2 fans right there in this laptop. If you are not confident to remove the fans, simply get a brush and air can to blow dust out of the fans and reassemble the computer.

If you are comfortable to do further disassembly, you can do a better job by clean the heatsink, and even further – applying new thermal paste to CPU and GPU.

If you want to remove the fans, first disconnect the battery from motherboard, remove all screws on the 2 fans and take them out.

Now you have easy access to the fans and heatsink, use a brush to clean all of them then use an air can to blow the remaining dust out.

If you have a good thermal paste and have some experience, you can also remove the heatsink and replace old thermal paste with new one, however this step may not be necessary. Cleaning the fans and heatsink is usually enough to keep your laptop cool.

The Dell XPS 13 and Dell XPS 15 laptops are designed to be serviced with ease.

This simple cleaning that you can do at home can significantly reduce operating temperature in your laptop and prevent overheating, prolonging the life of your computer.

It is recommended that you do this every 6 month or once a year, or whenever you think your laptop is getting hotter than usual.

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