The Challenge

This HP Envy x360 13-ay laptop has damage on one of its hinges that caused the hinge to be detached from the screen back cover.

Since the hinge is no longer held firmly to the back cover, it came out of the casing and became exposed.

In some laptops, the hinge may also cause cracks on the screen.

The screen is slim, fragile and easy to break. Removing the front screen without breaking it is a challenge on its own.

The customer has contacted several other repair stores including HP but she could not find a satisfactory prompt solution. The repair cost would be over $500 with parts to be ordered which would take a few weeks.

Below are some sample photos of similar hinge damages on HP laptop that we’ve seen.

HP Envy x360 laptop with hinge broken
HP Envy x360 laptop with hinge broken

The Process

We first noticed an issue with the laptop’s touch function as it wasn’t working. Our technician fixed the touchscreen problem first before working further on the hinge.

After fixing the touchscreen problem, with great care, we managed to remove the front screen without damaging it. We removed the screen from its frame, then we removed broken pieces from the hinge.

Plastic is not as durable as metal. We re-secured the hinge back to its back cover using bolts and nuts which are stronger than plastic. This ensures a much more durable hinge for the laptop.

The Result

While “cheaper” is not always better, we have managed to offer a cheaper, faster, better solution for the customer in this case.

Below are photos of this HP Envy x360 13-ay computer after the hinge repair was completed successfully.

  • More durable hinge with bolts and nuts

  • The cost was lower than other quotes the customer had received

  • Completed within 4 hours and the laptop was ready on the same day

  • A clean tidy repair while highly effective

HP Envy x360 13-ay computer hinge same-day repair


Successful Rate

We have had a solid 100% success rate on fixing similar problems.

4 Hours

Same-day Services

We completed this repair within 4 hours on the same day.


Lasting Solution

Bolts and nuts are stronger than plastic, resulting in a much more durable hinge.

“Absolutely First Class Service. Quick extremely efficient courteous, I can’t recommend them any higher. All computer Repairs.”

Martin B

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