This HP Envy x360 13-ay laptop has damage on one of its hinges that caused the hinge to be detached from the screen back cover.
Since the hinge is no longer held firmly to the back cover, it came out of the casing and became exposed.
In some laptops, the hinge may also cause cracks on the screen.
The screen is slim, fragile and easy to break. Removing the front screen without breaking it is a challenge on its own.
The customer has contacted several other repair stores including HP but she could not find a satisfactory prompt solution. The repair cost would be over $500 with parts to be ordered which would take a few weeks.
Below are some sample photos of similar hinge damages on HP laptop that we’ve seen.