We jumped right into action by diagnosing the problem on the spot, responding quickly to the customer’s urgency.
We gave them two workable options to choose from, all aimed at fixing the issue.
Plus, we didn’t want the customer’s university work to suffer, so we threw in a free rental laptop for her to use while we worked on the device.
Once she agreed to the plan, we promptly started the repairs and data recovery process.
We successfully fixed the laptop within an impressive 24-hour timeframe, ensuring minimal disruption to her university work.
Moreover, we were able to preserve all of the customer’s valuable data, guaranteeing that nothing was lost.
In addition to the speedy turnaround time, the customer appreciated the free rental laptop, which allowed them to continue their work seamlessly while their MacBook Air was being repaired.
below is the photo of the laptop after repair