One day a tea lover customer showed up at our computer repair shop with her Apple MacBook Pro 16-inch computer.

Her afternoon teatime was ruined by spilled tea on her laptop.

The laptop keys are sticky, jammed, and unusable with potentially unknown liquid damage.

Before proceeding with a quick diagnosis, we asked the customer some questions to understand the timeline of the incident and the issues she was currently facing.

This situation is serious for several reasons:

1. Electrical Short Circuits: The liquid can cause the laptop to malfunction or shut down unexpectedly, posing a risk of electric shock or even death upon human contact.
2. Corrosion: While the laptop may seem fine initially, liquid exposure can lead to long-term corrosion, causing significant malfunctions over time.
3. Sticky Residue: The tea can leave a sticky residue, jamming the keyboard and making it unusable.
4. Potential Mold and Bacteria Growth: Liquid exposure creates an environment where mold and bacteria can grow, posing health risks.
5. Data Loss: There is a risk of losing valuable data if the laptop cannot be powered on again.
6. Fire Hazard: In severe cases, the liquid could cause a fire hazard, endangering both the device and its surroundings.

We discussed these potential outcomes and the associated repair costs with the customer.

After she agreed to the costs, we immediately began working on the laptop.

The 16-inch Apple MacBook Pro was carefully disassembled to remove all traces of liquid from the internal components.

The keyboard, which was heavily affected, was thoroughly cleaned to eliminate sticky residue.

After four days of detailed work, the laptop was reassembled and tested, fully restored to its original working condition.