When we initially tested the computer in our store, the issue did not seem to pop up. So, we decided to dig deeper and have a thorough Q&A session with the customer to get a better grasp of what was going on.
Given the information provided by the customer and our own expertise, we had to make an educated guess about the underlying problem. It was not an easy task, but we relied on our experience to come up with a potential diagnosis.
We presented the customer with two possible options, along with estimated costs and the time it would take to fix the issue. We wanted to make sure they were on board and gave their approval before proceeding any further.
A thorough investigation was conducted to identify and resolve issues on a custom-made Antec desktop PC with random shutdowns, performance deterioration, and weird noises.