The Challenge

We have this customer who was dealing with a seriously frustrating issue. This Custom Antec desktop PC has been acting up. It randomly shuts off, runs slowly, and, to top it all off, it is making some weird noises.

The poor customer had actually tried getting help from another technician, but they could not figure out what was wrong. That is where we come in! We love a good challenge, and let me tell you, this Antec computer is definitely putting our diagnostic skills to the test. But hey, we are up for it!

The Process

When we initially tested the computer in our store, the issue did not seem to pop up. So, we decided to dig deeper and have a thorough Q&A session with the customer to get a better grasp of what was going on.

Given the information provided by the customer and our own expertise, we had to make an educated guess about the underlying problem. It was not an easy task, but we relied on our experience to come up with a potential diagnosis.

We presented the customer with two possible options, along with estimated costs and the time it would take to fix the issue. We wanted to make sure they were on board and gave their approval before proceeding any further.

The Result

A thorough investigation was conducted to identify and resolve issues on a custom-made Antec desktop PC with random shutdowns, performance deterioration, and weird noises.

  • The computer is now running smoothly, and is free from the previous issues.

  • It took us two attempts and a number of stress tests to address and resolve the problem. Voila! After the second attempt, we successfully managed to fix the issues.

  • We also had new parts installed, and everything was good to go within just 48 hours.

Personalized Solutions

We customized the solution specifically for this particular customer’s needs.

One-year Guarantee

One year warranty was offered for peace of mind!

“Absolutely First Class Service. Quick extremely efficient courteous, I can’t recommend them any higher. All computer Repairs.”

Martin B

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