To get service for your computer, simply schedule an appointment to bring your computer to our store for an on-the-spot diagnostic and a quote for repairs. There is no charge for the diagnostic, we provide free quote when you bring in. The diagnostic process generally will take approximately 5-15 minutes, our technician will then identify the problem, look up part prices (if any), provide you with a quote for repairs, and advise you estimated turn-around time. You will need to make sure that you are available for this diagnostic process as we do not accept computer drop-off and call-back.
After we have given you a quote for repairs, you will need to make a decision whether to agree to fix your computer or to take it back without repairs. Due to the number of incoming computers and limited space, we cannot hold onto your computer and wait for your decision.
If your computer comes with a power adaptor, you should bring it in too as we may not have every adaptor in stock. We may need your computer login password so please have it handy.
Appointment is required for best experience. However, if you come in without an appointment, our staff will do our best to assist you.
As data loss or corruption may occur during services, we recommend that you do a backup of your data prior to bringing computer in. This also helps reduce turn-around time.
We do not offer diagnostic and quote at your place. However we do offer Free Pickup and Delivery services if you cannot bring in (Terms and conditions apply, see our Frequently Asked Questions page for more info).