PC Windows Troubleshooting

From $160

All prices mentioned here are advisory only and are not considered as quotes. The prices may change anytime without notice. We take no responsibility for incorrect pricing on our website.

Have a question? Call 1800 85 83 82 or Request an Estimate

Service Description

Is your Windows computer crashing, freezing, running slowly, or stuck on a black screen? Whether it’s not booting at all or just acting strange, we can help. Windows problems are common — and often caused by software bugs, failed updates, corrupted files, or hardware issues.

These problems can happen on any computer that runs Windows — desktops, laptops, all-in-ones, and even dual-boot Macs. If your PC is taking forever to start, showing blue screen errors, or not responding like it used to, let us take a look.

At Safemode, we offer expert Windows troubleshooting for all types of computers. We’ll find the cause of the issue, fix it properly, and make sure your system is running fast and stable again.

Pricing Breakdown

Windows troubleshooting typically starts from $160 to $250+, depending on the nature of the problem and how long it takes to diagnose and resolve.

Here’s how the pricing usually breaks down:

  • $160–$200 → For straightforward issues such as:

    • Forgotten Windows login password or Windows reinstallation
    • Slow boot times

    • Blue screen (BSOD) errors with clear causes

    • Network connectivity problems

    • Driver conflicts

    • Windows update failures

  • $200–$280+ → For more complex issues that involve:

    • Windows reinstallation and attempt data recovery
    • System file corruption

    • Registry errors

    • Malware-caused system instability

    • Windows not starting or stuck in recovery mode

    • Software compatibility troubleshooting

    • User profile corruption or access problems

What affects the cost:

  • How long it takes to identify the root cause
  • Whether we need to back up data before repair
  • If a partial or full OS reinstallation is required
  • Number of issues found and repaired in the same session

➡ At Safemode, we always begin with a full system check and only proceed with your approval — no unnecessary charges or surprises.

Our Process

  • Initial System Check – We start by asking what symptoms you’re seeing and running a full system scan. This includes checking for startup errors, hardware conflicts, or failed updates.
  • Boot Troubleshooting – If your PC doesn’t start, we inspect BIOS settings, boot configuration, recovery partitions, and startup logs.
  • System File Repair – We use professional tools like SFC and DISM to repair corrupted system files and Windows components.
  • Driver & Update Fixes – We roll back or reinstall drivers, resolve compatibility issues, and fix broken or stuck Windows updates.
  • Malware & Software Checks – We scan for malware or software conflicts that may be causing instability or high CPU usage.
  • Final Optimization – After fixing the main issue, we clean up the system, disable unnecessary startup items, and test overall performance.

The Technical Stuff

Windows issues can be caused by many different things:

  • Corrupted system files – Can lead to crashes, blue screens, or startup problems.
  • Faulty drivers – May stop hardware from working or cause instability.
  • Broken updates – Windows updates that fail mid-install can break key features.
  • Startup loops or recovery errors – Common after unexpected shutdowns or forced restarts.
  • Slow performance – Caused by background processes, malware, or drive issues.
  • Registry errors & user profile corruption – Can affect login, settings, and access to files.

We use the right tools and years of experience to trace these problems and fix them properly.

Our Difference

Windows problems can feel overwhelming — especially when you don’t know what’s causing them. At Safemode, we don’t just run a quick scan and send you on your way. We take time to fully diagnose the issue, explain it in simple terms, and fix it the right way.

We’ve helped thousands of customers with all types of Windows systems — whether it’s a home PC, work laptop, gaming desktop, or dual-boot Mac. We focus on getting your computer working again with minimal stress and no lost data.

At Safemode, you’ll get honest advice, expert service, and real solutions — not guesswork.

Frequently Asked Questions

In-store repair appointment: We offer a Free Initial Inspection and a Free Quote. Book an appointment here.

The service cost varies depending on the problems and specific model of your computer. You can also find more information and price guides in Our Services.

Free quotes are not applicable for computers under third-party warranty or for insurance damage reports, a quoting fee applies in these instances.

The initial inspection takes less than 15 minutes. If it takes longer, we’ll let you know.

Our technician will check your computer details and spare part availablity to give you an estimated completion date. Backing up your data before bringing-in will help reduce the turnaround time.

For most common problems such as RAM, PSU, HDD or SSD replacement, we will complete the service on the same or next day if the computer is brought in in the morning and the part is in stock. However, this is never a guarantee. If the part is not in stock, we’ll need to order it from our suppliers. The delivery time is 1-2 business days for express deliveries, or 3-5 business days for standard deliveries.

For faster turnaround time, it’s recommended to bring in on regular business days, avoid weekends and public holidays.

Unexpected delays may occur. We strictly do not offer any guaranteed turnaround time such as same-day, or 24-hour, or any other deadline guarantee on turnaround time.

In most cases, Yes.

Files such as documents or pictures can often be saved. However, in the instance of hard drive failures, there is a higher risk of data loss.

It is highly recommended to keep regular backups of your data prior to services.

Yes. Appointments are recommended to ensure staff availability.

Find our store locations and contacts.

For Enmore location, if you come in without appointment, we’ll be happy to provide assistance within 20 minutes.

Yes. We’ve fixed many 15 year-old computers and we can fix yours too. Having said that, when a computer is too old, spare parts for it will become scarce in the market and takes longer to order.

Yes, just let us know. We’ll take pictures and record the necessary details of the part to order it then return the computer to you.

We accept Cash, EFTPOS, VISA, MasterCard, AMEX, Internet bank transfer and AfterPay. There is no surcharge on all card payments. Internet bank transfer must clear first before computers are returned unless we receive a valid remittance advice.

Share This Service, Choose Your Platform!